IFSTA 7th Edition: Chapter 2 Communications study guide. | Questions and Answers(A+ Solution guide)

Which is a guideline to follow when answering non emergency calls? - Identify yourself and your department, station, or unit. If you cannot answer a caller's question when handling a non emergency call, you should: - Refer them to someone who can answer the question. What should you do if someone that is angry or upset calls the station? - Remain calm and never become confrontational. Which type to telecommunications system is a dispatch center run directly by the fire department, emergency medical service, or law enforcement agency? - Emergency Service specific telecommunications center. Which type of telecommunications system is a central location that routes all emergency calls to the appropriate fire, emergency medical, or law enforcement dispatcher? - Public Safety Answering Point How do enhanced 9-1-1 system function to aid in emergency communications? - Combine telephone and computer equipment to provide the dispatcher with the caller's phone number and location Which piece of communications center equipment is used to communicate with mobile and portable radios at the emergency scene? - Two-way radio system. A TDD or Teletype system in a fire department communications center is used to: - receive calls from individuals with hearing impairments. Which type of communications center equipment is used to communicate with hospitals or other response agencies? - Direct-line telephoneWhat information should be gathered from every caller when processing an emergency call? - Location and type of emergency Once an emergency has been reported, the information must be: - transmitted to the responding units or personnel. With regard to relaying emergency information, sirens are an example of a(an): - audible alert Which is an electronic means of relaying emergency information to responding units or personnel? - Scrolling message board Which type of communications equipment is worn by emergency personnel and alerts the wearer by tone, light or vibration? - Pager Which type communications equipment that is most often used in small communities is mounted on top of a water tower or tall building and is designed to produce a signal that everyone in the community can hear? - Air horn What must be done immediately after emergency information is transmitted and responding personnel confirm that they have received the information? - The telecommunications center confirms that all units have been notified and are on assignment.