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Flashcards: Organizational Behavior (Gedrag en Communicatie in Organisaties)
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What are the three layers of Organizational Culture?
What are the three layers of Organizational Culture?
1. Observable artifacts: at the more visible level, culture represents observable artifacts. Could be the manner of dress, myths and stories told about the organization, awards, rituals, decorations...
2. Espoused values: represent the explicitly stated values and norms that are preferred by an organization. Values possess five key components; values...:
1. Are concepts or beliefs
2. Pertain to desirable end-states or behaviors
3. Transcend situations
4. Guide selection or evaluation of behavior and events
5. Are ordered by relative importance
3. Basic assumptions: are unobservable and represent the core of organizational culture.
What is cognitive dissonance?
What is cognitive dissonance?
Psychological discomfort experienced when attitudes and behavior are inconsistent (when you act differently from you attitude or values)
What is the Delphi Technique (of decision making)
What is the Delphi Technique (of decision making)
Process to generate ideas from physically dispersed experts
What are the three structures of organizational design?
What are the three structures of organizational design?
Functional structure, divisional structure & matrix structure
What is a change agent?
What is a change agent?
change agents: an individual who is a catalyst in helping organizations to implement change.
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