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On this page, you find all documents, package deals, and flashcards offered by seller Lisa66.

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P3 - Customer Service

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BTEC Travel and Tourism - Unit 4 - Customer Service P3 P3 asks learners to describe the skills required to meet the needs of customers in travel and tourism contexts. Learners should cover communication skills, presentation, teamwork, business skills, selling skills and skills needed to handle complaints. It is important that the descriptions relate to customer service skills in travel and tourism contexts. A general description of customer service skills without relevant travel and tourism ex...

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  • Essay
  •  • 5 pages • 
  • by Lisa66 • 
  • uploaded  2017
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P1, P2, M1 - Customer Service

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BTEC Travel and Tourism - Unit 4 - Customer Service P1, P2, M1 - Merit The evidence for P1 must include an explanation of the importance of excellent customer service to the organisations, to the customer and to the employee.Learners should explain the importance of excellent customer service, covering all items contained in the content range following the italic sub-headings, ie customer service, importance to the organisation, importance to the customer and importance to the employee. The ex...

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  • Essay
  •  • 12 pages • 
  • by Lisa66 • 
  • uploaded  2017
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D1 - Customer Service

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BTEC Travel and Tourism - Unit 4 - Customer Service D1 - Recommendations - Distinction For D1, learners need to recommend ways in which a selected organisation could better meet its specific customer needs. Examples of improvements could be in the form of changes to products, new procedures to improve speed and efficiency of service, enhanced company image. The evidence for the above criteria could be presented as a written report or as a presentation with detailed observation record and accom...

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  • Essay
  •  • 5 pages • 
  • by Lisa66 • 
  • uploaded  2017
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P1 - Marketing

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BTEC Travel and Tourism - Unit 5 - Marketing - P1 The evidence for P1 could be a report which briefly outlines the background and concepts of marketing covering all the items listed in the content. The evidence will be broad and provide a basic outline to demonstrate understanding of the terms within the content.

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  •  Book
  • Presentation
  •  • 20 pages • 
  • by Lisa66 • 
  • uploaded  2017
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P2, M1 - Marketing

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BTEC Travel and Tourism - Unit 5 - Marketing - P2, M1 The evidence for P2 will review the factors influencing marketing decisions as specified in the unit content. The factors should be reviewed using examples from different travel and tourism organisations. The examples should be both recent (within the last decade) and relevant, and learners should consider both positive and negative factors. For M1, learners should select a travel and tourism organisation and explain how factors have influen...

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  •  Book
  • Essay
  •  • 4 pages • 
  • by Lisa66 • 
  • uploaded  2017
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Unit 2 - The Business of Travel and Tourism

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BTEC Travel and Tourism Level 3 - Unit 2 - The Business of Travel and Tourism P1, P2, P3, M1, D1

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  • Package deal
  •  • 2 items • 
  • by Lisa66 • 
  • uploaded  2017
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P1 - Business of Travel and Tourism

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BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P1 For P1, learners should describe the travel and tourism business environment by providing a short description of each item of range as follows: public sector; private sector; geographical, eg local, regional, national, international, global; importance to international and UK economy, eg GDP, employment. For each type of organisation listed in the content, including those in the brackets, learners should provide an examp...

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  •  Book & Paket-Deal
  • Presentation
  •  • 10 pages • 
  • by Lisa66 • 
  • uploaded  2017
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P2, P3, M1, D1 - Business of Travel and Tourism

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BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P2, P3, M1, D1 For P2, learners should describe the organisational and financial characteristics of two different types of travel and tourism organisations with different structures. For example, they could select a medium national private limited company involved in outbound tourism and a local partnership involved in domestic tourism. All items of range must be included in the description. If the two organisations selected...

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  •  Book & Paket-Deal
  • Essay
  •  • 12 pages • 
  • by Lisa66 • 
  • uploaded  2017
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Unit 1 - Investigating the Travel and Tourism Sector - Distinction

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BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the Travel and Tourism Sector - Distinction P1, P2, P3, P4, P5, M1, M2, D1, D2

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  • Package deal
  •  • 3 items • 
  • by Lisa66 • 
  • uploaded  2017
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P5, M2, D2 - Trends and Factors

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BTEC Travel and Tourism Level 3 - Unit 1 - Investigating the travel and Tourism Sector Trends and Factors - P5, M2, D2 For P5, learners should review the trends and factors that are currently affecting the travel and tourism sector. At least three of each should be reviewed. These should be of significance to what is happening in the travel and tourism sector today and should not be related to trends and factors that were significant more than five years ago. For example, learners could select...

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  •  Book & Paket-Deal
  • Essay
  •  • 6 pages • 
  • by Lisa66 • 
  • uploaded  2017
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