Derickochieng

Nonverbal communication - -communication using body movements, gestures, methods of eye contact, and posture (whether seated or standing) -Barriers of effective communication - -• use of profane, derogatory, or disrespectful language • stereotyping • use of derogatory hand gestures or body movements • stress and fatigue on the part of either party • inability to communicate in the same language • lack of cultural understanding • failure to listen actively • use of jargo...

Interpersonal Communication - -involves the exchange of ideas, messages or information between two or more people through speaking, writing or behavior to affect some kind of action. -Effective Listening - -requires giving full attention to what is being said and taking time to understand the message without interrupting. -Verbal Command - -an authoritative statement used to direct, influence, or give orders to a person or group. -Command Presence - -is the way an officer projects an im...

Definition exploratory research - -Exploratory research is inductive research. inductive research is qualitative in nature, instead of quantitative. Meaning that we don't number but 'words' info. -Characteristics of exploratory/inductive research - -- To require an in-depth understanding when prior theory is absent - Often based on qualitative data => inductive research - Differs from deductive research in the seven-step process: Step 3 = conceptual background instead of theoretic fra...

Preliminary information gathering - -To narrow down a broad problem area and to specify a specific problem-statement. Done via: 1. Background information on the organization and its environment- the contextual factors. 2. Literature - the body of knowledge available to you or what is already known and written down that is relevant to your research project. -Primary data - -Data gathered through observing events, people, and objects, or questionnaires. This is data that is gathered first han...

International Business - --consists of business transactions between parties from more than one country -can differ from domestic business for a number of reasons; some being boundaries, currencies, cultures, legal systems, availability of resources, skills & knowledge, etc -Globalization - --refers to the shift towards a more integrated and interdependent world economy -effects can be seen everywhere -Growing or expanding to exist throughout the entire world -Facets of Globalization - ...

Research - -the process of finding solutions to a problem after a thorough study and analysis of the situational factors. -Applied research - -to solve a current problem faced by the manager in the work setting, demanding a timely solution. -Fundamental research - -to generate a body of knowledge by trying to comprehend how certain problems that occur in organizations can be solved. -Internal consultant - -some organizations have their own consulting or research department -Ethics - ...

What are the reference doc's for BRT? - -ICAO Annex 10 ICAO Doc 9432 ICAO Doc 4444 -Why was standard phraseology developed? How should it be? - -To provide efficient, clear, concise, and unambiguous communication -When shall ICAO standardized phraseology be used? - -"In all situations for which it has been specified -When shall plain language be used? - -Plain language shall only be used when standardized phraseology cannot serve an intended transmission" -What are the differen...

Multivariate Data Analysis - -Research that involves three or more, or that is concerned with underlying dimensions among multiple variables, will involve multivariate statistical analysis. -Variate - -A mathematical way in which a set of variables can be represented with one equation. A linear combination of variables, each contributing to the overall meaning of the variate based upon an empirically derived weight. -Dependence techniques - -Explain or predict one or more dependent...

Filartiga v. Pena - -Officials who violate the rights of their own citizens can be brought to justice in US courts under Alien Tort Act -Jus Cogens - -A Preemptory norm of international law from which there can be no derogation. -Sources of International Law/Article 38 of the ICJ Statute - -Treaties Customs General principles of law recognized by civilized nations Judicial decisions and the teachings of the most highly qualified publicists of the various nations [but not binding] Ex ae...

Why is international marketing important? - -Creates opportunities for: 1. COUNTRIES - economic advantage - growth of consumption, higher spending on economy, expansion of economy - economic multiplier - creates jobs, builds on existing capabilities. 2. FIRMS - opportunities for expansion, growth of profitability and revenues - larger market access, economies of scale - take advantage of differing wants and needs with increased economies of scope 3. PEOPLE - creates jobs, builds on exis...