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TASK CLARIFICATION, PERFORMANCE FEEDBACK, AND SOCIAL PRAISE: PROCEDURES FOR IMPROVING THE CUSTOMER SERVICE OF BANK TELLERS
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7

August 2024

2024/2025

A+
Few applications of organizational behavior management (OBM) in the banking industry have been reported, despite evidence showing that work performance in many areas of a financial institution, and even bank profitability, can be improved with these methods (Abernathy, Duffy, & O'Brien, 1982; Roberts, 1983). However, given today's highly competitive financial services marketplace, it is imperative that banks optimize the performance of their human resources, especially in the area of ...
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