- Study guides, Class notes & Summaries

1. What is the primary purpose of the Define phase in DMAIC? A) Identify process defects B) Implement process improvements C) Define project goals and scope D) Control future process performance Rationale: The Define phase establishes the project charter, scope, objectives, and customer requirements. 2. Which tool is commonly used to identify the voice of the customer (VOC)? A) Control chart B) Pareto chart C) SIPOC diagram D) Histogram Rationale: SIPOC (Suppliers, Inpu...

SWOT is an acronym for: - strengths, weaknesses, opportunities, threats In a series of linked processes and associated feedback loops the product or service flows ________ and the information flows ___ - downstream, upstream A team has been asked to reduce the cycle time for a process. The team decides to collect baseline data. It will do this by: - obtaining accurate cycle times for the process as it currently runs Customer segmentation refers to - group