- Study guides, Class notes & Summaries

RSET EXAM QUESTIONS WITH CORRECT ANSWERS (100% CORRECT ANSWERS) Ethics Committee - Answer-General Manager: Dave Schimdt Human Resources: Jeff Downing Group Controller: Michael Humphrey Risk Manager: Jennings Goforth Four Core Areas - Answer-Customer Service Employee Development Growth Profitability Cycle of Service: 8 "Touch Points" - Answer-Telephone Pickup Branch Arrival Rental Contract To The Car Callbacks Return the Vehicle Invitation to R...

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8 pages

Written in 2024/2025

Grade A+

wisdompoint

RSET EXAM QUESTIONS WITH 100% CORRECTLY SOLVED ANSWERS What acct is 1480? - Answer-Time and Miles What acct is 0531? - Answer-Customer Satisfaction What acct is 0535? - Answer-Referral Commission What acct is 2263? - Answer-Deductibles IPC - Answer-ADR x DE x Number of Days in the Month + Net Other BE - Answer-IPC-OP OP - Answer-Operating Profit What is our largest expense on income statement? - Answer-Personnel 3 ways to increase IPC - Answer-Up Sell, Sit Tight. Sell...

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5 pages

Written in 2024/2025

Grade A+

wisdompoint

RSET Bundled Exams Questions and Answers 100% Pass Guaranteed

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4 items

EmillyCharlotte

RSET Exam Questions and Answers 100% Pass What do the letters ESQi stand for? - Enterprise Service Quality Index What is our customer service motto? - Never overpromise, always over deliver List the steps to the Cycle of Service? - a. phone call b. pick up c. branch arrival d. rental contract e. to the car f. callback/switchouts g. return of the car h. invitation to return i. completely satisfied customer What is the main goal in providing customer service? - To ensure repeat busine...

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26 pages

Written in 2024/2025

Grade A+

EmillyCharlotte

RSET ENTERPRISE EXAM QUESTIONS AND ANSWERS 100% PASS Customer Service Motto - Never over promise, and always over deliver. When the customer wins, we win. Core Ares of Our Business - 1. Customer Service 2. Employee Development 3. Fleet Growth 4. Profitability How do we talk about our competitors? - WE DON'T Most important aspect of our service to a body shop? - TIMELINESS - They value our pick up service and our efficiency. How to pass a phone shop? - 1. Pick up within 2 Rings 21...

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23 pages

Written in 2024/2025

Grade A+

EmillyCharlotte

RSET – Enterprise Exam Questions and Answers 100% Pass Company Culture, Values, History (6) - What Is Our Mission Statement? - To be the best transportation service provider in the world, to exceed our customers expectations for service, quality and value, to provide our employees with a great place to work and to serve our communities as a committed corporate citizen 4 Core Areas of Business - 1. Customer Service 2. Employee Development 3. Growth 4. Profitability What are the 8 Fo...

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22 pages

Written in 2024/2025

Grade A+

EmillyCharlotte

RSET Exam Questions and Answers 100% Pass List our EIGHT FOUNDING VALUES that serve as our guiding principles and define us. - Our brands are the most valuable thing we own. Personal honesty and integrity are the foundation of our success. Customer service is our way of life. Our company is a fun and friendly place where teamwork rules. We work hard... and we reward hard work. Great things happen when we listen to our customers and to each other. We strengthen our communities, one neigh...

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20 pages

Written in 2024/2025

Grade A+

EmillyCharlotte

RSET Exam Questions and Answers 100% Pass Collision Insurance - Covers damage to your car if it is hit by another car or object Comprehensive Insurance - If your car gets damaged not moving (hail, keyed) Conversion - Losing control of a rental contract due to not enough deposits or loss of contract with the customer Demand Letter - Letter detailing a client's damages and setting forth the reasons for his or her demand. 10 days. Liability Insurance - Insurance that pays for bodily inju...

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18 pages

Written in 2024/2025

Grade A+

EmillyCharlotte

RSET Exam Questions and Answers 100% pass What are Success/Failure logs - what are they used for? - Keeps track of good and bad days. We use this to track ESQI with customer experience to see if we had issues before they get a call. What is the goal of providing excellent customer service? - Completely Satisfied Customers- Which all goes back to ESQI. Three critical questions - How was our service? Anything we could do better? How can we fix it? Cycle of Service - 1.Phone 2.Pick Up 3....

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8 pages

Written in 2024/2025

Grade A+

EmillyCharlotte

RSET Exam Questions and Answers 100% Pass Main Points of Mission Statement - Take care of your customers and employees, growth and proftis will follow. 8 core Values COWPOWGO - Customer service is our way of life - anything but complete satisfaction is a fail Our company is fun and friends place where teamwork rules - company outings We strengths our communities one neighborhood at a time - United way Personal honesty and integrity are the founding of our success - ethics We work hard a...

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12 pages

Written in 2024/2025

Grade A+

EmillyCharlotte

RSET COMBINED SET EXAM QUESTIONS WITH ALL CORRECT ANSWERS What is the BOSS marketing grid used for? - Answer-to see how active we are with accounts and to see which accounts are new List 4 branch specific revenue driven numbers located on the branch's BMI? - Answer-- income per car - package sales - retail rate - insurance DW How do we track 30 day contracts? - Answer-- 15 days report in 1.0 - callbacks and rewrites in 2.0 What steps do you take to identify unreported units on ...

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13 pages

Written in 2024/2025

Grade A+

wisdompoint

RSET CERTIFICATION LATEST 2025 EXAM QUESTIONS WITH CORRECT ANSWERS!! What items must be checked prior to renting any vehicle. - Answer-Tire Data Clean car pledge Spare All compartments Fuel Bluetooth Trunk to trunk. Roof to rocker. Prosecuted when handling group breakdowns - Answer-In group - contact nearest or any branch Out of group - direct them to RAP Procedures when helping a customer with a disability. - Answer-Reach out to disability hotline and they need to book 48 ...

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6 pages

Written in 2024/2025

Grade A+

wisdompoint

RSET EXAM QUESTIONS WITH COMPLETE ANSWERS GRADED A+ What is the value to an adjuster to use ERAC over the competition even if our daily rate might be slightly higher? - Answer-Professional Employees. Many locations. Many makes and models. Free technology. Severity/Length of Rental. Name 3 unique features of the way we sell cars in Referral Car Sales? - Answer-- one price system - 12/12 warranty - 109 point certification - 7 day repurchase - Haggle Free Name at least three benefit...

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10 pages

Written in 2024/2025

Grade A+

wisdompoint