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NC BLET: Communication Skills For Law Enforcement Officers Revised Questions and Answers / Sure A +
NC BLET: Communication Skills For Law Enforcement
NC BLET: Communication Skills For Law Enforcement
General Speaking Strategies - 1) Speak plainly using clear diction and grammar. 2) Check vocal qualities. 3) Avoid slang 4) Avoid use of profanity -*Use of profanity is the NUMBER ONE complaint citizens make about improper behavior.* 5) Use sir and ma'am 6) Smile and nod when listening 7) Utilize voice commands to protect control and direct actions. Verbal and Nonverbal Communication - 90% of the meaning of a conversation comes from *nonverbal cues*. 10% of the meaning of a conversatio...
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