- Study guides, Class notes & Summaries

Property Management Exam 1 questions and answers

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12 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

What are the three keys to good customer service? • Communication • Attitude • Relationships What is the cost of turnover when a resident leaves a community? • The cost of turnover is generally more then 1-2 months rent per move out. What are the 5 techniques to building rapport? • Express a genuine interest in the other person. • Be genuinely friendly • Create physical rapport • Be an active listener • Seek agreement What are the 10 techniques fo...

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16 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Silo Mentality A mindset in which certain groups are reluctant to share information with others or when harbor hostility toward other groups within the same company. This results in low work efficiency, poor morale, negative impact to culture of community. Best Approach to Service Requests Know Maintenance Team Effectively Communicate Service Requests Recognize/Appreciate Maintenance Contributions 3 Steps to Effective Collaboration Share unified vision Share responsibilities ...

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13 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Real estate licensees must: A. carry their real estate license in their wallet at all times B. give their real estate license to their sponsoring broker, who will post it in a public space in the sponsors office C. post their real estate license on the wall at home D. mail their real estate license to the regulating agency, where it will be hung in the Directors office B. give their real estate license to their sponsoring broker, who will post it in a public space in the sponsors office ...

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5 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

NALP Module 1 questions and answers

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4 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

All security deposits must be placed in an escrow account by? the broker of the leasing agent representing the lessor In Illinois a leasing agent may receive a commission from? his or her sponsoring broker only John begins showing apartments for rent to Sally while taking his real estate leasing agent pre-licensing class. His 120 day student leasing agent permit/application has expired. John has an agreement with his brother, who's a sponsoring broker, to place his license in hi...

1.0

(1)

12 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Definition of Teamwork -Supporting your teammates -Going out of your way to help your teammates -Being Reliable -Communicating clearly Why the Leasing Professional is Critical to the success of a community -Show and lease apartments -Deal and serve residents -They market to prospective residents List at least five typical responsibilities of a Leasing Professional -Comply with all regulatory laws and guidelines -Pro-lease apartments on vacate notice -Inspect the "to-show...

4.0

(1)

4 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

In Illinois for over 25 units, a tenant is entitled to interest on their security deposit was held for how many months? 6 Which of the following does not require disclosure? A. Radon B. Felons living onsite C. Lead-based paint D. Termites felons living onsite What was the date of the first civil rights act? 1866 Is it permissable to refuse to rent to a person with a poor credit history? yes Who is acceptable to redline? lending institutions Is occupancy s...

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11 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Communication with the apartment community The implementation and use of a resident portal can increase the effectiveness of the staff's: Emotional Appeal A sales strategy and presentation with which focus is most likely to increase a leasing professional's effectiveness? Modifications What are the physical changes to an apartment home or common area to protect the fair housing rights of persons with disabilities? Applicant Who is responsible for the accuracy of data c...

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11 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Real Property includes: air space Air rights are defined as: extending into infinity Land ownership includes: subsurface rights Anything affixed to the land with the intent of being permanent is: real property Which of the following is a test of whether an item is a fixture: Method of attachment Chapter #2 A contract is void if it: has an illegal purpose The law that requires certain contracts be in writing in order to be enforceable is the: Statu...

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3 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

What are the protected classes that the federal Fair Housing Act and its amendments recognize? • Race • Color (shade of skin) • Religion • National Origin • Sex (including sexual harassment) • Familial Status • Handicap What are some of the ways a company can comply with fair housing laws? Everyone can be held personally liable for a violation, including, but not limited to, the individual leasing consultant, assistant manager, maintenance personnel, community man...

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19 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Communication with the apartment community Implementation and use of a resident portal can increase the effectiveness of the staff's emotional appeal a sales strategy and presentation with which focus is MOST likely to increase a leasing professionals effectiveness modification physical changes made to an apartment home or common area to protect the fair housing rights of persons with disabilities applicant who is responsible for the accuracy of data collected on a resi...

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10 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Select the best answer that describes what a Leasing Professional is responsible for: Coping with regulatory laws and guidelines Conducting follow-up telephone calls Shopping the competition Communicating with residents In the video "Big Rocks", what did the big rocks represent? True priorities, such as taking care of yourself, service to others, strategic planning, nourishing a key relationship—things that are highly important, but not necessarily urgent Fair Housing law ...

3.0

(1)

9 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

The implementation and use of a resident portal can increase the effectiveness of the staffs: A. Adherence to fair housing laws. B. Lead response time and closing rates. C. Communication with the apartment community. D. Social media use and relationship marketing efforts. C. Communication with the apartment community. A sales strategy and presentation with which focus is MOST likely to increase a leasing professional's effectiveness. A.Online presence B.Emotional Appeal C.Financi...

3.0

(1)

16 pages

Written in 2023/2024

Grade A+

FREEMANSHARP

Leasing professionals -show & lease apartment -deal w/ & serve residents -market to prospective residents Leasing professionals increase revenue by... leasing & renewing apartments to qualified applicants & residents Market Knowledge Demographic & product info about your apartment community Product Knowledge thorough understanding of all the products & services available in your own community, apartment homes, amenities, surround neighborhoods and that of your area'...

3.0

(1)

10 pages

Written in 2023/2024

Grade A+

FREEMANSHARP