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ISO 9001 certification research: questions, answers and approaches
ISO 9001 certification research: 
 questions, answers and 
 approaches 
 Paulo Sampaio 
 Systems and Production Department, School of Engineering, 
 University of Minho, Braga, Portugal 
 Pedro Saraiva 
 Chemical Engineering Department, University of Coimbra, 
 Coimbra, Portugal, and 
 Anto´nio Guimara˜es Rodrigues 
 Systems and Production Department, School of Engineering, 
 University of Minho, Braga, Portugal 
 Abstract 
 Purpose– The majority of ISO 9001 certification research studies co...