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Exam (elaborations)
Hospitality and Customer Service
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2
May 2025
2024/2025
A+
How do we locate a guest once an order is ready to be delivered? - correct answerAssigning a table # or Name To-Go
How many chances can you make a 1st impression? - correct answerone chance
People will forget what you said, people will forget what you did... - correct answerbut people will never forget how you made them feel
Remarkable service qualities - correct answer1. Positive environment
2. Consistent
3. Efficient
4. Anticipate their Guest's Needs
5. Effective communication
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