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Exam (elaborations)
FSRT Course Study Guide
FSRT Course Study Guide 
 
Technicians should not decide they will be able to restore a damaged item until they have 
________________ the item and communicated with the customer - Pretested 
 
The restoration company works for the property owner, who is the primary customer. a 
secondary customer is the insurance carrier when the property owner is an ___________. - 
Insured 
 
Smoke and soot particles are visual by-products of ____________ _______________ - 
Incomplete combustion 
 
Heat, fuel ...