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Exam (elaborations)
FM 431 ACTUAL Midterm EXAM QUESTIONS AND CORRECT ANSWERS
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---9December 20252025/2026A+
- FM 431 ACTUAL Midterm EXAM QUESTIONS 
AND CORRECT ANSWERS 
Customer Relationship Management (CRM) - CORRECT ANSWERS 
a process in which a 
business or other organization administers its interactions with customers, typically using data 
analysis to study large amounts of information. 
Demographics - CORRECT ANSWERS 
the characteristics of a population that have been 
categorized by distinct criteria—such as age, gender and education—as a means to study the 
attributes of a par...
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VictorGrades
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Exam (elaborations)
FM 431 UPDATED Midterm EXAM QUESTIONS AND CORRECT ANSWERS
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---10December 20252025/2026A+
- FM 431 UPDATED Midterm EXAM QUESTIONS 
AND CORRECT ANSWERS 
CRM - CORRECT ANSWERS 
Stands for customer relationship management. Refers to a 
strategy and technology used by businesses to manage and analyze interactions with current 
and potential customers. 
Demographic - CORRECT ANSWERS 
statistical characteristics of a population such as age, 
gender, income, education level, occupation, marital status, ethnicity, and geographic location. 
Price optimization - CORRECT ANSWERS ...
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VictorGrades
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Exam (elaborations)
FM 431 UPDATED FINAL EXAM QUESTIONS AND CORRECT ANSWERS
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---15December 20252025/2026A+
- FM 431 UPDATED FINAL EXAM QUESTIONS 
AND CORRECT ANSWERS 
turnover rate - CORRECT ANSWERS 
is the annual % of salespeople who leave the firm 
# of salespeople that left during the year / average sales force size during the year 
Reasons why people leave - CORRECT ANSWERS 
Controllable: 
retirement, promotion, transer, termnation, territory changes 
Uncontrollable: 
relocating, marriage, quitting, returning to college, changing career 
Recruiting internal applicants - CORRECT ANS...
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VictorGrades
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Exam (elaborations)
FM 431 Sales Management EXAM QUESTIONS AND CORRECT ANSWERS
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---13December 20252025/2026A+
- FM 431 Sales Management EXAM QUESTIONS 
AND CORRECT ANSWERS 
Class Principles - CORRECT ANSWERS - Thought Process - Network - Ability to Communicate 
Primary Responsibilities of Sales Managers - CORRECT ANSWERS - Organization - Performance 
The Management Process - CORRECT ANSWERS - Sets goals - Determines strategies 
2. Implementation - Organize - Staff - Operate 
3. Evaluation - Compare operating results with goals 
Most Important Demographics - CORRECT ANSWERS - Gender - I...
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VictorGrades
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Exam (elaborations)
FM 431 Midterm EXAM QUESTIONS AND CORRECT ANSWERS
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---5December 20252025/2026A+
- FM 431 Midterm EXAM QUESTIONS AND 
CORRECT ANSWERS 
sales manager skills: Coaching ......... so they can improve - CORRECT 
ANSWERS 
salespeople 
sales manager skills: Developing ....... and delegating the responsibility for implementation to 
others - CORRECT ANSWERS 
strategies 
sales manager skills: Figuring out how to ..... people, some who are twice as old as you - 
CORRECT ANSWERS 
motivate 
sales manager skills: ....... others that what is right for the sales force is ...
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VictorGrades
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Exam (elaborations)
FM 431 FINAL EXAM QUESTIONS AND CORRECT ANSWERS
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---11December 20252025/2026A+
- FM 431 FINAL EXAM QUESTIONS AND 
CORRECT ANSWERS 
The first step a sales manager needs to perform, before he or she can start conducting a job 
analysis for available sales positions to fill, is to - CORRECT ANSWERS 
determine how 
many salespeople are needed 
Different methods of recruiting - CORRECT ANSWERS 
and attitudes salesperson needs -Determine the number of salespeople needed -Attract sufficient number of applicants -Identify unique skills, knowledge, -Conduct interview pro...
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VictorGrades