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Wgu ITIL V4 Questions and Verified Answers
Wgu ITIL V4 Questions and Verified Answers 
Governance 
Ans: Enables the organization to maintain the alignment of its operations 
with the strategic direction determined by its governing body. 
ITIL (Information Technology Infrastructure Library) 
Ans: A good-practice guidance applicable to all types of organizations that 
provide services to businesses. 
ITIL framework 
Ans: A source of good practice in service management. 
ITIL guiding principles 
Ans: Help to guide organizational d...