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CSR-HDI (Customer Service Representative) Practice Test Questions and Answers
CSR-HDI (Customer Service Representative) Practice Test Questions and Answers 
 
 
What is a procedure? - ANSWERS -A procedure is a documented set of steps required to produce a desired result. 
 
What is Quality Assurance? - ANSWERS -A systematic way of ensuring that all the activities necessary to design, develop, and implement services that satisfy the requirements of the organization and of customers take place as planned. 
 
What are three major components of Emotional Intelligence? - ANSWE...