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Genesys Cloud Architect Questions And Answers With Verified Solutions
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11
April 2024
2023/2024
A+
For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - ANS Performance Dashboards
To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - ANS Dynamic Views
Dynamic views give you the ability to: - ANS 1. Customize views to see only the data for the dates you need.
2. Save your current view and settings to return quickly to that data.
3. Download the data for more analysis or to share...
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