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Chapter 8. Being responsive to citizens’ expectations: The role of health services in responsiveness and satisfaction
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27

July 2024

2023/2024

A+
8.1 Introduction The world health report 2000 on the performance of health systems posited responsiveness to citizens’ expectations as a central and particular goal. It pushed forward a debate that frames responsiveness as a valued and desired outcome of health system interventions regardless of the extent to which those interventions lead to health improvement (1). As noted in chapter 3, health services reforms place ever increasing emphasis on meeting citizens’ expectations, im...
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