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CAA Training Study Exam Questions and Answers
CAA Training Study Exam Questions and Answers 
 
 
Lead Tracking (Lead - Patient Start) - ANSWERS -eFax (need log in and pw) 
Salesforce 
Sisense (OM only) 
Gmail 
 
The Phone Call - ANSWERS -Inbound Calls 
- ABC listens, empathizes, offers solutions, and removes the burden from families 
 
Benefits and Eligibility - ANSWERS -Completed by the OM or a CAA in training to become an OM 
Gives a projection of cost for services provided to the family 
Shows if there are any limitations/exclusions w/ A...