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APM ACCA (Advanced Performance Management) Exam Questions & Answers
APM ACCA (Advanced Performance Management) Exam Questions & Answers 
 
 
Customer Perspective (Balanced Scorecard) - ANSWERS -Measures will often focus on quality, delivery time, performance and service. 
 
Internal Business Perspective (Balanced Scorecard) - ANSWERS -Measures will often include the processes that are important in meeting customer expectations which can include quality, time and cost. 
 
Innovation and Learning Perspective (Balanced Scorecard) - ANSWERS -Measures will include im...