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AIC Exam Study Guide Graded A+
AIC Exam Study Guide Graded A+ 
What percentage of conversations do listeners remember of what they hear? 10% 
What percentage of conversations do speakers remember of what they say and do? 90% 
When giving presentations, people should do which of the following? Keep the conversation short 
and on topic 
Which of the following should people do to effectively listen? Listen objectively with the intent to 
understand the speaker's perspective 
Which of the following statements is true abou...