BUS 172
Citrus College
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Citrus College BUS 172 Chapter 7|Complete Guide A+
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1. If employees consistently achieve their productivity objectives, it 
might be a signal that training is needed. 
a. True 
*b. False 
2. Training is oriented toward broadening employees' individual skills 
for future responsibilities. 
a. True 
*b. False 
3. By far the greatest proportion of training is spent on rank-and-file 
employees and their supervisors. 
*a. True 
b. False 
4. The systematic approach to training involves needs assessment, progr 
am design, implementation, and evaluation...
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Citrus College BUS 172 Chapter 11 Test Questions and Answers 2023
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1. Benefits generally account for approximately 14 percent of payroll c 
osts. 
a. True 
*b. False 
2. It is worthwhile for employers to offer attractive benefit packages, 
because surveys show that employees who are satisfied with their benefi 
ts are more likely to be satisfied with their jobs. 
*a. True 
b. False 
3. Millennial employees are less likely to be concerned with having pen 
sions than Baby Boomers. 
*a. True 
b. False 
4. TynsCorp encourages its employees to eat properly and to ex...
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Citrus College BUS 172 Chapter 12 Test Questions and Answers 2023
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1. Employee morale can be affected by accidents and illnesses attribute 
d to a workplace. 
*a. True 
b. False 
2. Ella works for the county government. She is covered by OSHA. 
*a. True 
b. False 
3. The Occupational Safety and Health Act (OSHA) covers all employers i 
n all states in the U.S. 
a. True 
*b. False 
4. The Occupational Safety and Health Administration (OSHA) can develop 
rules and standards only when petitioned by other agencies such as the 
National Institute for Occupational Sa...
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Citrus College BUS 172 Chapter 14 Test Questions and Answers 2023
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1. An electrician applied for a job at an HVAC company. The company can 
refuse to hire him because of his union membership. 
a. True 
*b. False 
2. Employees at SignalCorp are holding a labor organizing drive. It is 
appropriate for supervisors to meet individually with members of their 
staff to learn their positions regarding the possibility of unionizing. 
a. True 
*b. False 
3. Union members who work at SignalCorp began wearing their union butto 
ns at work. Management can bar them from wea...
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Citrus College BUS 172 Chapter 15|Complete Guide A+
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1. A multidomestic corporation is essentially a domestic firm that buil 
ds on its existing capabilities to penetrate overseas markets. 
a. True 
*b. False 
2. In some countries, night shifts are taboo. 
*a. True 
b. False 
3. LightWays is a U.S. firm that has subsidiaries that operate as fully 
autonomous units in other countries, making LightWays a multidomestic c 
orporation. 
*a. True 
b. False 
4. ChannelSystems would be considered a global corporation because it h 
as fully autonomous unit...
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Citrus College BUS 172 Chapter 1|Complete Guide A+
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1. Technology—and automation in particular—has reduced the number of jo 
bs that require routine tasks and little skill and has increased the nu 
mber of jobs that require considerable skill. 
*a. True 
b. False 
2. Knowledge workers are employees whose responsibilities include only 
problem-solving. 
a. True 
*b. False 
4. To proactively manage change, organizations should wait to see how e 
xternal forces impact an organization's performance, and then develop a 
plan to address those chan...
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Citrus College BUS 172 Chapter 16questions and answers|Complete Guide A+
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1. The primary principles that underlie a high-performance work system 
are egalitarianism and engagement, shared information and trust, knowle 
dge development, and performance-reward linkage. 
*a. True 
b. False 
2. The new management at ViviTech has convinced the staff that switchin 
g to a high-performance work system will allow the employees greater fl 
exibility and the ability to quickly switch to new assignments. Managem 
ent is stressing the criterion of being organized. 
*a. True 
b. F...
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Citrus College BUS 172 Chapter 2 |Complete Guide question and answers
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1. Strategic planning involves a set of procedures for making decisions 
about an organization’s long-term goals and strategies. 
*a. True 
b. False 
2. Neil is in the process of recruiting and selecting new employees in 
a way that caters to the welfare of his organization's existing employe 
es. He is working on human resource planning (HRP). 
*a. True 
b. False 
3. Strategic human resources management (SHRM) is a combination of stra 
tegic planning and HR planning. 
*a. True 
b. False 
4. ...
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Citrus College BUS 172 Chapter 1-112|Complete Guide 2023 questions and answers
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1. Equal employment opportunity refers to actions required of employers 
to correct past discrimination against minorities. 
a. True 
*b. False 
2. The Equal Pay Act makes it illegal to discriminate against people in 
terms of the pay, employee benefits, and pension they earn based on the 
ir gender when they do equal work. 
*a. True 
b. False 
3. Several employees filed discrimination charges against ValuTech. If 
they cannot get satisfaction through the EEOC, they can appeal to the c 
ourts fo...
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Citrus College BUS 172 Chapter 4|Complete Guide A+
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1. Because a job analysis includes information about the requirements o 
f someone doing a job, it provides the criteria for evaluating the perf 
ormance of the people who do the work. 
*a. True 
b. False 
2. A new position is being created in Tina's department. She has been a 
sked to create a statement of the different duties, tasks, and responsi 
bilities of the job. Tina is writing a job specification. 
a. True 
*b. False 
3. Job specifications describe the duties, tasks, and responsibiliti...
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