WGU C201
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Total Quality Management (TQM) Philosophy 1. customer focus 
2. continuous improvement 
3. employee empowerment 
4. use of quality tools 
5. product design 
6. process management 
7. managing supplier quality 
Process Capability Index (Cpk) Basic function of Six Sigma. Measures the process potential 
and performance of processes. The higher the range of Cpk, the improved is the ability of the 
process to complete its necessities. 
Six Sigma A disciplined, data-driven approach and methodology for...
- Exam (elaborations)
- • 25 pages's •
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WGU C201•WGU C201
b Which definition used for quality evaluates how well a product performs its intended 
function? 
a. Psychological criteria 
b. Fitness for use 
c. Value for price paid 
d. Support services 
c Which total quality management (TQM) process was developed to stress management's 
responsibility for quality? 
a. Statistical quality control charts 
b. Fitness quality for use 
c. 14 points for quality improvement 
d. Product design quality 
a Which total quality management (TQM) process consists of 13...
- Exam (elaborations)
- • 17 pages's •
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WGU C201•WGU C201
Multidimensional Perspective how cognitive, biological, and socioemotional development 
influence each other 
Multidimensionally speaking, if a young boy breaks his leg how will he not develop according to 
Piaget? He will not be able to develop cognitively because he can't move to experience the 
world around him 
What are two examples of how growth expands and shrinks? Fluid intelligence, Crystallized 
intelligence 
When does fluid intelligence peak? In early adulthood, then declines 
When do...
- Exam (elaborations)
- • 15 pages's •
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WGU C201•WGU C201
The __________ principle of development suggests that growth begins at the center of the body 
and moves toward the extremes. proximodistal 
At birth, the newborn's brain is about ______ of its adult weight. 25% 
The term __________ describes the specialization of function in one hemisphere of the cerebral 
cortex or the other. lateralization 
_________ times as many synaptic connections are made than will ever be used. Two 
Which of the following statements about the REM sleep of a newborn is ...
- Exam (elaborations)
- • 16 pages's •
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WGU C201•WGU C201
Trust V.S Mistrust Erikson (Stage 1) (Years 0-1) 
Autonomy V.S Shame & Doubt Erikson (Stage 2) (Years 1-3) 
Initiative V.S Guilt Erikson (Stage 3) (Years 3-5) Early child hood, Preschool 
Industry V.S Inferiority Erikson (Stage 4) (Years 6- Puberty) Middle- late childhood, 
Elementary. 
Identity V.S Identity Confusion Erikson (Stage 5) (Years 10-20) Adolescence. 
Intimacy V.S Isolation Erikson (Stage 6) (Years 20-30) Early Childhood 
Generatively V.S Stagnation Erikson (Stage 7) (Years 40-50) Mi...
- Exam (elaborations)
- • 5 pages's •
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WGU C201•WGU C201
Cephalocaudal pattern Earliest growth always occurs at the top, gradually working its way 
down 
Proximodistal pattern Growth that proceeds from the middle of the body and moves outward 
Dynamic Systems theory Motor behaviors are assembled by receiving & then acting. 
(EX: A baby will not walk unless both his legs are strong enough & he has the desire to do so.) 
Reflexes that disappear Rooting 
moro 
grasping reflexes 
Reflexes that persist lifelong Coughing 
sneezing 
blinking 
shivering 
yawn...
- Exam (elaborations)
- • 5 pages's •
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WGU C201•WGU C201
During early childhood, children use their perceptual, motor, cognitive, and language skills to 
make things happen. Erikson referred to this as_____________ ; failure to do so may result in 
experiencing_________________ Initiative & Guilt 
Evolutionary view biological dispositions, males and females involved in a way that benefitted 
them. 
Males who have more sex partners have increased chance of having more offspring. Males evolved 
to 
be violent, competitive and risk takers. Females focuse...
- Exam (elaborations)
- • 8 pages's •
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WGU C201•WGU C201
Describe an activity a child of middle childhood age might engage in that demonstrates the concept 
of industry (Erikson's fourth stage). Building a model airplane, constructing a tree house, 
cooking (make, build, work) 
Preconventional reasoning Kohlberg Stage 1: (Heteronomous morality) 
*Moral thinking is often tied to punishment. For example, children 
and adolescents obey adults because adults tell them to obey. 
Stage2:(Individualism, instrumental purpose, and exchange) 
*Individuals purs...
- Exam (elaborations)
- • 4 pages's •
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WGU C201•WGU C201
Nature versus nurture controversy experiences (nurture) or genetics (nature) influences 
development 
Nature versus nurture differences nature preprogrammed and nurture experiences 
Continuity theories Steady growth process 
Discontinuity (stage) vs Continuity Stage is qualitative 
Child development vs. Life Span Perspective Freud and Piaget = child development 
Erikson = life span 
Child Development theory complete once reach adolescence 
Life Span theory continues throughout life span 
Univers...
- Exam (elaborations)
- • 23 pages's •
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WGU C201•WGU C201
Jean Piaget proposed the theory of cognitive developmental theory 
Erikson proposed the theory of psychosocial theory 
Freud proposed the theory of psychoanalytical or psychosexual theory 
Vygotsky proposed the theory of sociocultural cognitive theory; emphasis on culture and 
social interaction 
lifelong development states that no age period dominates development 
multidimensional development states that there are many components to development; 
includes how the body, mind, emotions, and relat...
- Exam (elaborations)
- • 5 pages's •
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WGU C201•WGU C201