Leadership Roles and Management Functions

Prepare for success in nursing leadership with this comprehensive Test Bank for Leadership Roles and Management Functions in Nursing: Theory and Application, 10th Edition by Bessie L. Marquis and Carol Huston. This downloadable study resource includes all completed chapters and features multiple-choice questions (MCQs) with 100% verified and accurate answers. It is designed to help students strengthen their understanding of nursing leadership, management functions, delegation, communication, ...

1. The nurse-manager has learned that two employees are in conflict. The manager’s fact gathering reveals that the conflict exists because each employee misunderstands the job description and role of the other employee. What conflict management strategy should the manager implement first? a. Responsibility charting b. Confrontation c. Behavior change d. Third party consultation ANS: A Feedback: When a supervisor delineates job duties to persons in conflict, it is called responsi...

1. A nurse is uncharacteristically extroverted on today’s shift, with an unsteady gait. The manager suspects that the nurse may be chemically impaired. What is the manager’s most appropriate action? a. Document this finding and communicate with the personnel department. b. Monitor the nurse’s behavior closely for the remainder of the shift. c. Promptly confront the nurse to discuss this suspicion. d. Ask the other nurses and staff members on the unit if they have noticed the same thing...

1. The performance appraisal system in a health-care organization has been replaced by performance management. Under this new system, the nurse-manager should perform what actions? Select all that apply. a. Work with employees to set performance goals. b. Hold frequent, informal evaluations with employees. c. Delegate performance appraisal to experienced employees. d. Provide leadership training to employees. e. Provide coaching to employees on an ongoing basis. ANS: A, D, E Feedback...

1. A client was treated in the hospital for a stroke and was the client’s family members assert that the client was discharged too early and did not receive sufficient rehabilitation. The client’s early discharge may have been attributable to: a. the effect of diagnosis-related groups. b. a sentinel event. c. the application of total quality management. d. deliberate malpractice. ANS: A Feedback: As a result of DRGs, hospitals became part of the prospective payment system (PPS)...

1. Why does membership in the American Nurses Association (ANA) pose a conflict in loyalty for some nurses in management positions? a. It fails to support male nurses sufficiently. b. Minorities are not represented on its board of directors. c. Membership is based on years of nursing experience. d. It acts as a professional association and a collective bargaining agent. ANS: D Feedback: The ANA acts as a professional association for RNs and a collective bargaining agent. This dual...

1. A nurse-manager’s immediate supervisor is a member of the veteran generation. What generational characteristic is the supervisor most likely to possess? a. Strong loyalty to the employer b. A high value on workplace flexibility c. High individualism d. Social consciousness ANS: A Feedback: The veteran generation is typically recognized as those nurses born between 1925 and 1942. Members of this generation are often noted to possess a high level of loyalty to employers. Flexib...

1. The Omnibus Budget Reconciliation Act of 1987 established regulations for the education and training of which category of health-care worker? a. Certified nurse aide (CNA) b. Registered nurse (RN) c. Licensed practical nurse (LPN) d. Ward clerk ANS: A Feedback: Although the Omnibus Budget Reconciliation Act of 1987 established regulations for the education and certification of “nurse’s aides” (minimum of 75 hours of theory and practice and successful completion of an exami...

1. What is the best example of downward communication by a nurse-manager? a. The manager reports a nurse’s serious error to the chief nursing officer. b. The manager seeks advice from a colleague about how to deal with an employee who is chronically late. c. The manager contacts a client’s physician to confirm the client’s scheduled transfer. d. The manager reviews the results of a nurse’s performance appraisal with the nurse. ANS: D Feedback: In downward communication, th...

1. A nurse-manager wants to express appreciation to an employee. What statement is most effective? a. “You’re doing an excellent job of provided care for you clients.” b. “I really admire everything that you do on the unit.” c. “You did an exemplary job of handling a very heavy workload this shift.” d. “Your performance demonstrates a strong commitment to the profession.” ANS: C Feedback: Praise that is specific and evidence-based is generally more effective than...