NR446 EX.AM 1 T.EST MATRIX Collaborative
Chamberlain College Of Nursing
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Exam (elaborations)
Exam (elaborations) NR446 EXAM 1 TEST MATRIX Collaborative (NR446)
Exam (elaborations) NR446 EXAM 1 TEST MATRIX Collaborative (NR446) 
●	Communication: (chp.19) 
○		Angry Staff: 
○		Complaining Staff: 
○	Nonverbal: Nonverbal communication includes facial expression, body movements, and gestures and is commonly referred to as body language. 
Nonverbal communication is considered more reliable than verbal communication because it conveys the emotional part of the message. 
○	Assertive: Assertive communication is a way of communicating that allows peop...