SITXCOM005

Baruch College

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Exam (elaborations)

SITXCOM005 Assessment 1 - Identify Conflict Situations and Resolve Conflict
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17

June 2023

2022/2023

A+
In this assessment you will learn how to: • Identify potential for conflict • Take swift and tactful action to prevent escalation. • Identify situations where personal safety of customers or colleagues may be threatened • Organise appropriate assistance. • Identify and use resources to assist in managing conflict. • Establish and agree on the nature and details of conflict with all parties and assess impact. • Manage conflict within scope of own role and responsibilities, ...
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