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Business Studies Grade 12 IEB - conflict management summary
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What is the definition of conflict?
What is the definition of conflict?
- clash of interest or potential
- values, beliefs and differences in the way that we do things
What are the possible outcomes of functional conflict?
What are the possible outcomes of functional conflict?
- creates awareness
- consider a wider range of ideas
- perceptions are discussed and misconceptions cleared
- clarification of individual views
what is a workplace forum (WPF)?
what is a workplace forum (WPF)?
- a mechanism whereby employees and employers can consult and make joint decisions on certain issues
- consists of employee representatives and management
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