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Flashcards Process & Lean Management
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Changemanagement methodologieën
Changemanagement methodologieën
John Kotter's 8 step model
7-S model
ADKAR- model
TQM
DMAIC-cyclus
TOC toegepast op bottleneck
TOC toegepast op bottleneck
Identificeer bottle neck
Laat geen capaciteit verloren gaan
Stem alle processen af op bottle neck
Verbet bottle neck
Ga terug naar stap 1
5 bouwstenen six sigma
5 bouwstenen six sigma
Optimaal klantentevredenheid
Verminderen van variaties en defecten
DMAIC-cyclus
Ondersteund door six sigma
Beslissingen op basis van data
Dataflow-diagram componenten
Dataflow-diagram componenten
Gegevensstromen
Processen
Gegevensverzameling
Externe bronnen & bestemmingen van gegevens
3 ontwerpprincipes
3 ontwerpprincipes
Maximaliseer standaardisatie voor routinematige activiteiten
Ondersteun een proces waar mogelijk door effectieve inzet van ICT
Creeer zo vroeg mogelijk in het proces dduidelijke klantontkoppelpunten
Schaal van processen
Schaal van processen
Brancheniveau
Bedrijfstakniveau
Organisatieniveau
Afdelingsniveau
Procesniveau
Deelprocesniveau
Taken van een procesmanager
Taken van een procesmanager
Afstemmen van de informatiebehoefte
Beoordelen/ controleren prestaties
Effectiviteit productieproces nagaan
Analyseren/ herontwerpen van processen
Kenmerken processen
Kenmerken processen
Fases
Input VS Output
Dynamisch
Transformatie/ verandering
Continue processen VS Discontinue processen
Natuurlijk proces VS Onnatuurlijk proces
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