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Final Exam Flashcards International Supply Chain Management 1, ISCM1, AMSIB
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Transport management
Transport management
Moving products in trucks, ships, rails, plane and pipes
Contracted warehouse
Contracted warehouse
outsourced to logistics service provider
Advantages of good customer service
Advantages of good customer service
- improved business performance
- competitive advantage
Cost to serve
Cost to serve
being more profitable per unit delivered + active promoters (people providing positive word-of-mouth advertising for organisation)
Delivering core promise
Delivering core promise
- working to agreed standards: Service Level Agreement (SLA) states Key Performance Indicators (KPIs) that are important for a relationship
= Delivery On Time (OT), Delivery In Full (IF)
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