PN2002 Final Exam: Study Guide, Past Papers & Course Review, Exams of
Nursing
Perception - ANSWERa cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - ANSWERa comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method - ANSWER· Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - ANSWERis a process that chooses a preferred option or
course of actions from among a set of alternatives based on given criteria or
strategies.
,Decision Making Process - ANSWER· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking - ANSWERanalytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - ANSWERAn opportunity to understand opposing
preferences and values
Selective attention - ANSWERis the process of focusing on a particular object
in the environment for a certain period.
negative self - ANSWER-talk is any inner dialogue you have with yourself that
may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution - ANSWERidentifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: - ANSWER: make the approach
· Reflect before you begin
, · Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - ANSWER· Ask for the other
persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - ANSWERDiscuss one issue at
a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - ANSWER· Reality test: is this
doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Nursing
Perception - ANSWERa cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - ANSWERa comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method - ANSWER· Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - ANSWERis a process that chooses a preferred option or
course of actions from among a set of alternatives based on given criteria or
strategies.
,Decision Making Process - ANSWER· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking - ANSWERanalytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - ANSWERAn opportunity to understand opposing
preferences and values
Selective attention - ANSWERis the process of focusing on a particular object
in the environment for a certain period.
negative self - ANSWER-talk is any inner dialogue you have with yourself that
may be limiting your ability to believe in yourselfand your own abilities, and
to reach your potential.
Conflict Resolution - ANSWERidentifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: - ANSWER: make the approach
· Reflect before you begin
, · Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - ANSWER· Ask for the other
persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - ANSWERDiscuss one issue at
a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - ANSWER· Reality test: is this
doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
