Multiple Choice
1. The responsibility of the case manager includes:
a. Diagnosing the patient
b. Finding payment sources for the patient’s care
c. Creating a treatment plan for the patient’s diagnosis type
d. Assessing the individual’s total situation and addressing the needs and problems found in that assessment
ANSWER: d
POINTS: 1
REFERENCES: Introduction
2. The purpose of the intake assessment is to:
a. Pinpoint the person’s specific disorder
b. Develop an accurate profile of the client’s problem
c. Avoid delving into the person’s social life
d. Keep the person focused on presenting problem
ANSWER: b
POINTS: 1
REFERENCES: Case Management as a Process
3. The case manager should avoid using the following rеsource(s) in the planning stage оf the client’s care:
a. A family member suspected of abusing the client
b. Peer support
c. Social service agencies
d. Community resources
ANSWER: a
POINTS: 1
REFERENCES: Case Management as a Process
4. The individualized treatment plan would avoid taking into consideration:
a. The person’s individual strengths and interests
b. The person’s personal goals
c. Recruiting community support for donations of services and resources
d. Streamlining the plan for efficiency of managing the group’s care
ANSWER: d
POINTS: 1
REFERENCES: Case Management as a Process
5. The case manager links the client to a specific social service that:
a. Is open-ended so that the client can continue with the program indefinitely
b. Will work on the identified issues to the exclusion of other issues that may come up during treatment
c. Will help the client to implement the goals and work on the issues that both the case manager and the client
deemed important
d. Is looking for patients to fill their available slots
ANSWER: c
POINTS: 1
,REFERENCES: Case Management as a Process
6. Once the client has been linked to the services he or she needs, the case worker must:
a. Continue monitoring the client’s progress and advocating for his or her needs
b. File a report and close the client’s case
c. Allow the client’s other social service workers’ requirements to take precedence
d. Avoid contacting the client’s other service professionals to coordinate care, in the interest of protecting the
client’s privacy
ANSWER: a
POINTS: 1
REFERENCES: Case Management as a Process
7. In considering the level of assistance a client needs, the agency will:
a. Always assign the most intensive level case manager so that the client can have the most individual attention
b. Assess the client’s situation during the intake interview, and assign a case manager based on determined need
c. Simply assign an administrative case manager at first to assess the level of need
d. Assign a resource coordinator to assist the client in handling the details of the treatment plan
ANSWER: b
POINTS: 1
REFERENCES: Levels of Case Management
8. A case manager’s interventions can be considered therapeutic in that:
a. The case manager is a trained psychotherapist
b. The case manager can provide medications that help the client deal with emotional disorders
c. The case manager can help the client learn life skills that will make the client more effective in his or her
daily life
d. The case manager can treat the client’s problems without making a referral to a clinical therapist
ANSWER: c
POINTS: 1
REFERENCES: Separating Case Management from Therapy
9. As a case manager representing a client who is within a Managed Care Organization, you:
a. Owe it to the client to advocate for services that you feel are in the client’s best interest
b. Keep your focus on controlling costs
c. Use a decision tree to help decide what treatments and services are appropriate
d. Defer to the MCO case manager when deciding on the client’s treatment options
ANSWER: a
POINTS: 1
REFERENCES: Managed Care and Case Management
10. The resiliency model of case management refers to:
a. The changing view of mental illness and substance abuse from one of gradual deterioration to one of recovery
and a productive life
b. Emphasis on the client’s personal choices and activities for the life that is most meaningful to that individual
c. A positive view of the child’s life and circumstances in which the provider actively seeks the child’s strengths
on which to build
d. The movement toward services that are diverse enough to meet the client’s needs, are well coordinated and
, easily accessible
ANSWER: c
POINTS: 1
REFERENCES: Managed Care and Case Management
Subjective Short Answer
11. What is the foundation for the development of a client plan for service or treatment?
ANSWER: Assessment
POINTS: 1
REFERENCES: Page 4
12. Give 3 examples of Informal and Folk supports that a case manager will refer a client to for help.
ANSWER: Any services identified by the Instructor in their community is an appropriate answer.
POINTS: 1
13. Beyоnd assessment and planning, what are the 2 other steps of case management?
ANSWER: Monitoring and linking
POINTS: 1
REFERENCES: Page 11-12
14. What are the 4 levels of case management?
ANSWER: Intensive, Administrative, Resource Coordination and Blended
POINTS: 1
REFERENCES: Page 16-17
15. A plan thаt is formulated after the assessment phase is а/n?
ANSWER: Individualized plan
POINTS: 1
Essay
16. Peer support has many benefits. Outline at least 2 and describe who and how they benefit.
ANSWER: Answers will vary
POINTS: 1
17. Briefly describe an assessment of a client and a few of the elements the case manager looks at to formulate a plan.
ANSWER: Answers will vary
POINTS: 1
18. Briefly describe the use of Informal аnd Social support systems. How and when is it appropriate to use these systems.
ANSWER: Answers will vary
POINTS: 1
19. Dеscribe briefly the 2 reasons a case manager monitors the services provided to clients.
ANSWER: Answers will vary
, POINTS: 1
Multiple Choice
1. Ethical practices in the social services are in plаce because:
a. They prevent a civil suit being brought against the human service worker
b. They prevent the social human worker from being fired
c. They prevent the exploitation of the individuals seeking human services
d. Most professions monitor the behavior of their members
ANSWER: c
POINTS: 1
REFERENCES: Introduction
2. A social servicеs case manager should avoid a dual relationship with his or her сlient because:
a. The case manager may not be available to return a favor to the person who did the case manager a favor
b. Exchanging favors with a person is inconsequential
c. In small communities, the case manager cannot avoid seeing his or her neighbor in contexts other than the
professional one
d. It creates a conflict of interest for the case manager
ANSWER: d
POINTS: 1
REFERENCES: Dual Relationships
3. In order for a person to agree to services, he or she must have the сapacity to give permission willingly. This patient
right is called:
a. Comprehension of information
b. Informed consent
c. Self-determination
d. Confidentiality
ANSWER: b
POINTS: 1
REFERENCES: The Rights of Individuals Receiving Services
4. Guarding an individual’s confidentiality means that the human services provider can/should:
a. Use an openly dated release of information form
b. Discuss the case only with colleagues for their professional opinion with a patient’s verbal consent
c. Talk about the case with others, leaving out the patient’s identifying information
d. Discuss the case with others to prevent the person from harming himself or herself
ANSWER: d
POINTS: 1
REFERENCES: Confidentiality
5. Under the Health Insurance Portability and Accountability (HIPAA) Act, for an agenсy to share a client’s private
information, it must:
a. Restrict the patient’s identifying information if requested by the patient in writing
b. Share a person’s medical information only orally and never in writing
1. The responsibility of the case manager includes:
a. Diagnosing the patient
b. Finding payment sources for the patient’s care
c. Creating a treatment plan for the patient’s diagnosis type
d. Assessing the individual’s total situation and addressing the needs and problems found in that assessment
ANSWER: d
POINTS: 1
REFERENCES: Introduction
2. The purpose of the intake assessment is to:
a. Pinpoint the person’s specific disorder
b. Develop an accurate profile of the client’s problem
c. Avoid delving into the person’s social life
d. Keep the person focused on presenting problem
ANSWER: b
POINTS: 1
REFERENCES: Case Management as a Process
3. The case manager should avoid using the following rеsource(s) in the planning stage оf the client’s care:
a. A family member suspected of abusing the client
b. Peer support
c. Social service agencies
d. Community resources
ANSWER: a
POINTS: 1
REFERENCES: Case Management as a Process
4. The individualized treatment plan would avoid taking into consideration:
a. The person’s individual strengths and interests
b. The person’s personal goals
c. Recruiting community support for donations of services and resources
d. Streamlining the plan for efficiency of managing the group’s care
ANSWER: d
POINTS: 1
REFERENCES: Case Management as a Process
5. The case manager links the client to a specific social service that:
a. Is open-ended so that the client can continue with the program indefinitely
b. Will work on the identified issues to the exclusion of other issues that may come up during treatment
c. Will help the client to implement the goals and work on the issues that both the case manager and the client
deemed important
d. Is looking for patients to fill their available slots
ANSWER: c
POINTS: 1
,REFERENCES: Case Management as a Process
6. Once the client has been linked to the services he or she needs, the case worker must:
a. Continue monitoring the client’s progress and advocating for his or her needs
b. File a report and close the client’s case
c. Allow the client’s other social service workers’ requirements to take precedence
d. Avoid contacting the client’s other service professionals to coordinate care, in the interest of protecting the
client’s privacy
ANSWER: a
POINTS: 1
REFERENCES: Case Management as a Process
7. In considering the level of assistance a client needs, the agency will:
a. Always assign the most intensive level case manager so that the client can have the most individual attention
b. Assess the client’s situation during the intake interview, and assign a case manager based on determined need
c. Simply assign an administrative case manager at first to assess the level of need
d. Assign a resource coordinator to assist the client in handling the details of the treatment plan
ANSWER: b
POINTS: 1
REFERENCES: Levels of Case Management
8. A case manager’s interventions can be considered therapeutic in that:
a. The case manager is a trained psychotherapist
b. The case manager can provide medications that help the client deal with emotional disorders
c. The case manager can help the client learn life skills that will make the client more effective in his or her
daily life
d. The case manager can treat the client’s problems without making a referral to a clinical therapist
ANSWER: c
POINTS: 1
REFERENCES: Separating Case Management from Therapy
9. As a case manager representing a client who is within a Managed Care Organization, you:
a. Owe it to the client to advocate for services that you feel are in the client’s best interest
b. Keep your focus on controlling costs
c. Use a decision tree to help decide what treatments and services are appropriate
d. Defer to the MCO case manager when deciding on the client’s treatment options
ANSWER: a
POINTS: 1
REFERENCES: Managed Care and Case Management
10. The resiliency model of case management refers to:
a. The changing view of mental illness and substance abuse from one of gradual deterioration to one of recovery
and a productive life
b. Emphasis on the client’s personal choices and activities for the life that is most meaningful to that individual
c. A positive view of the child’s life and circumstances in which the provider actively seeks the child’s strengths
on which to build
d. The movement toward services that are diverse enough to meet the client’s needs, are well coordinated and
, easily accessible
ANSWER: c
POINTS: 1
REFERENCES: Managed Care and Case Management
Subjective Short Answer
11. What is the foundation for the development of a client plan for service or treatment?
ANSWER: Assessment
POINTS: 1
REFERENCES: Page 4
12. Give 3 examples of Informal and Folk supports that a case manager will refer a client to for help.
ANSWER: Any services identified by the Instructor in their community is an appropriate answer.
POINTS: 1
13. Beyоnd assessment and planning, what are the 2 other steps of case management?
ANSWER: Monitoring and linking
POINTS: 1
REFERENCES: Page 11-12
14. What are the 4 levels of case management?
ANSWER: Intensive, Administrative, Resource Coordination and Blended
POINTS: 1
REFERENCES: Page 16-17
15. A plan thаt is formulated after the assessment phase is а/n?
ANSWER: Individualized plan
POINTS: 1
Essay
16. Peer support has many benefits. Outline at least 2 and describe who and how they benefit.
ANSWER: Answers will vary
POINTS: 1
17. Briefly describe an assessment of a client and a few of the elements the case manager looks at to formulate a plan.
ANSWER: Answers will vary
POINTS: 1
18. Briefly describe the use of Informal аnd Social support systems. How and when is it appropriate to use these systems.
ANSWER: Answers will vary
POINTS: 1
19. Dеscribe briefly the 2 reasons a case manager monitors the services provided to clients.
ANSWER: Answers will vary
, POINTS: 1
Multiple Choice
1. Ethical practices in the social services are in plаce because:
a. They prevent a civil suit being brought against the human service worker
b. They prevent the social human worker from being fired
c. They prevent the exploitation of the individuals seeking human services
d. Most professions monitor the behavior of their members
ANSWER: c
POINTS: 1
REFERENCES: Introduction
2. A social servicеs case manager should avoid a dual relationship with his or her сlient because:
a. The case manager may not be available to return a favor to the person who did the case manager a favor
b. Exchanging favors with a person is inconsequential
c. In small communities, the case manager cannot avoid seeing his or her neighbor in contexts other than the
professional one
d. It creates a conflict of interest for the case manager
ANSWER: d
POINTS: 1
REFERENCES: Dual Relationships
3. In order for a person to agree to services, he or she must have the сapacity to give permission willingly. This patient
right is called:
a. Comprehension of information
b. Informed consent
c. Self-determination
d. Confidentiality
ANSWER: b
POINTS: 1
REFERENCES: The Rights of Individuals Receiving Services
4. Guarding an individual’s confidentiality means that the human services provider can/should:
a. Use an openly dated release of information form
b. Discuss the case only with colleagues for their professional opinion with a patient’s verbal consent
c. Talk about the case with others, leaving out the patient’s identifying information
d. Discuss the case with others to prevent the person from harming himself or herself
ANSWER: d
POINTS: 1
REFERENCES: Confidentiality
5. Under the Health Insurance Portability and Accountability (HIPAA) Act, for an agenсy to share a client’s private
information, it must:
a. Restrict the patient’s identifying information if requested by the patient in writing
b. Share a person’s medical information only orally and never in writing
