WGU D005 CERTIFICATION EVALUATION
EXAM STUDY GUIDE 2026 TESTED
QUESTIONS AND ANSWERS
⩥ What role does the staffing function of human resource management
play within organizations? Answer: Recruiting and selection of people
with the needed skills of jobs within the organization
⩥ What are the types of employee compensation? Answer: Direct and
indirect
⩥ What is the role of performance appraisals? Answer: Measure and
monitor employee performance
⩥ How does HRM enhance human potential? Answer: Through training
and development
⩥ HRM's work on improving the workplace environment focuses what
two environments? Answer: Physical and psychological
⩥ What must management be aware of in order to maintain effective
work relationships? Answer: Employee rights
,⩥ What impact has globalization had on HR practices? Answer: HR
policies need international applicability and be cognizant (and inclusive)
of other cultures
⩥ What are the four implicit HR objectives? Answer: Improve
productivity Improve quality of work life Ensure legal compliance
Foster ethical behavior
⩥ How can HR managers make a significant contribution toward
productivity improvements? Answer: Work organization-
processes/distribution organization of work design Work design-
contents, methods, and relationships among jobs
⩥ How do organizations improve the quality of work life? How have
employees' attitudes regarding involvement with their work shifted?
Answer: Greater involvement in work-enjoy more autonomy and chance
to have input
⩥ Why is it important that HR mangers and personnel be familiar with
the laws and regulations? Answer: Protect employees, protect
organizaiton, and avoid liability
⩥ Define the term "moral philosophy." Answer: Principles, rules, and
values people use when deciding what is right or wrong
, ⩥ How can HR professionals create a culture where ethical behavior is
encouraged? Answer: Create a positive work environment Hiring ethical
individuals Provide ethical training Labeling and modeling ethical
behavior Creating a well-defined code of ethics Establishing a open-door
policy Providing an employee assisntance program
⩥ Define the term "business ethics." Answer: Values and principles used
to decide whether the collective behavior of an organization's members
is appropriate
⩥ What are the six major trends have been identified as influencing the
work environment? Answer: Increased competition Costs and benefits
associated with HR utilization Productivity changes (changes in
technology, capital investment, economic changes, capital utilization,
outsourcing, and government policies
⩥ Internal Environment: Define "culture" and identify who shapes an
organization's culture. Answer: Organization's value system-identified
people's values and assumptions about their willingness to work, their
ethics, and the way they should be treated
⩥ Internal Environment: Define technology. Answer: Equipment and
knowledge used to produce goods and services
EXAM STUDY GUIDE 2026 TESTED
QUESTIONS AND ANSWERS
⩥ What role does the staffing function of human resource management
play within organizations? Answer: Recruiting and selection of people
with the needed skills of jobs within the organization
⩥ What are the types of employee compensation? Answer: Direct and
indirect
⩥ What is the role of performance appraisals? Answer: Measure and
monitor employee performance
⩥ How does HRM enhance human potential? Answer: Through training
and development
⩥ HRM's work on improving the workplace environment focuses what
two environments? Answer: Physical and psychological
⩥ What must management be aware of in order to maintain effective
work relationships? Answer: Employee rights
,⩥ What impact has globalization had on HR practices? Answer: HR
policies need international applicability and be cognizant (and inclusive)
of other cultures
⩥ What are the four implicit HR objectives? Answer: Improve
productivity Improve quality of work life Ensure legal compliance
Foster ethical behavior
⩥ How can HR managers make a significant contribution toward
productivity improvements? Answer: Work organization-
processes/distribution organization of work design Work design-
contents, methods, and relationships among jobs
⩥ How do organizations improve the quality of work life? How have
employees' attitudes regarding involvement with their work shifted?
Answer: Greater involvement in work-enjoy more autonomy and chance
to have input
⩥ Why is it important that HR mangers and personnel be familiar with
the laws and regulations? Answer: Protect employees, protect
organizaiton, and avoid liability
⩥ Define the term "moral philosophy." Answer: Principles, rules, and
values people use when deciding what is right or wrong
, ⩥ How can HR professionals create a culture where ethical behavior is
encouraged? Answer: Create a positive work environment Hiring ethical
individuals Provide ethical training Labeling and modeling ethical
behavior Creating a well-defined code of ethics Establishing a open-door
policy Providing an employee assisntance program
⩥ Define the term "business ethics." Answer: Values and principles used
to decide whether the collective behavior of an organization's members
is appropriate
⩥ What are the six major trends have been identified as influencing the
work environment? Answer: Increased competition Costs and benefits
associated with HR utilization Productivity changes (changes in
technology, capital investment, economic changes, capital utilization,
outsourcing, and government policies
⩥ Internal Environment: Define "culture" and identify who shapes an
organization's culture. Answer: Organization's value system-identified
people's values and assumptions about their willingness to work, their
ethics, and the way they should be treated
⩥ Internal Environment: Define technology. Answer: Equipment and
knowledge used to produce goods and services
