CMN 101 FINAL EXAM STUDY GUIDE
Social Exchange Theory - Answer -explains the process of balancing the advantages
and disadvantages of a relationship. Intrinsic rewards lasting and satisfying of all
rewards
Uncertainty Reduction Theory - Answer -when two people meet, their main focus is on
decreasing the uncertainty about each other
Strategies of Getting Rid of Uncertainty - Answer -Passive: observing others in
communication without interacting
Active: obtain information by directly getting from a third party
Interactive: speaking directly with the person
Social Penetration Theory - Answer -explains how partners move from superficial levels
to greater intimacy
Communication Privacy Management Theory - Answer -helps explain how people
perceive the information they hold about themselves and whether they will disclose or
protect it
Stages of a Relationship - Answer -Initiating - making contact
Exploratory - small talk grows to more in-depth self-disclosure
Intensification - much more personal self-disclosure; "we"
Stable - the relationship is no longer temporary or volatile
Declining - relationship begins to deteriorate
Termination - three triggering events lead to the end of relationship
Reconciliation -occurs when one or both parties attempt to rekindle the relationship
Social Information Processing Theory - Answer -Argues that communicators use
unique language and stylistic cues in their online messages to develop relationships
that are just as close as those that develop face to face, but often take more time to
become intimate
Types of Love - Answer -Eros - erotic and sexual
Ludos - excitement, not emotional
Storge - peaceful and tranquil
Pragma - sensible, practical, and committed
Manic - intense, romantic
Agape - selfless, unconditional
Schutz's Interpersonal Needs Theory - Answer -Inclusion - the desire to be a part of
something. Affection - the need to feel liked or loved.
Control - the need to influence others.
, Psuedo Conflict - Answer -individuals actually agree, but due to poor communication
they believe they disagree
Avoidance - Answer -acting as if the conflict doesn't exist
Accommodation - Answer -lose-win approach to a conflict by letting the other person
get their way
Competition - Answer -win-lose approach to conflict by wanting to win at the cost of
someone losing
Simple conflict - Answer -people's goals or ideas are incompatible or mutually
exclusive; simple because the issues are clear
Ego conflict - Answer -individuals become defensive about their positions because they
think they are being attacked; charged with emotion and defensiveness, so the other
person becomes defensive
Compromise - Answer -finding a middle ground to the issue at hand perhaps ending up
with a win-win or lose-lose
Collaboration - Answer -taking a win-win problem-solving approach to the conflict,
focusing on the needs of oneself and others
Apologies - Answer --a basic form of regret for something one did
-Useful for repairing relationships, validating the hurt person's feelings, and repairing the
reputation of the offender
Forgiveness - Answer --allows someone to bring their mental health out of the dead
zone of trauma and unfinished business
-allows the forgiver to be whole again
People who don't forgive - Answer --have issues with self-righteousness
-blame others
-like to make others feel bad
-live from the place of pride and indignation
-usually defensive
-vulnerable
Task leader - Answer --helps the group reach its goal
-takes responsibility for the group members as well as the goal
-discourages negative group behavior
-coordinates the task and communication
-can be shared by all group members
Social Exchange Theory - Answer -explains the process of balancing the advantages
and disadvantages of a relationship. Intrinsic rewards lasting and satisfying of all
rewards
Uncertainty Reduction Theory - Answer -when two people meet, their main focus is on
decreasing the uncertainty about each other
Strategies of Getting Rid of Uncertainty - Answer -Passive: observing others in
communication without interacting
Active: obtain information by directly getting from a third party
Interactive: speaking directly with the person
Social Penetration Theory - Answer -explains how partners move from superficial levels
to greater intimacy
Communication Privacy Management Theory - Answer -helps explain how people
perceive the information they hold about themselves and whether they will disclose or
protect it
Stages of a Relationship - Answer -Initiating - making contact
Exploratory - small talk grows to more in-depth self-disclosure
Intensification - much more personal self-disclosure; "we"
Stable - the relationship is no longer temporary or volatile
Declining - relationship begins to deteriorate
Termination - three triggering events lead to the end of relationship
Reconciliation -occurs when one or both parties attempt to rekindle the relationship
Social Information Processing Theory - Answer -Argues that communicators use
unique language and stylistic cues in their online messages to develop relationships
that are just as close as those that develop face to face, but often take more time to
become intimate
Types of Love - Answer -Eros - erotic and sexual
Ludos - excitement, not emotional
Storge - peaceful and tranquil
Pragma - sensible, practical, and committed
Manic - intense, romantic
Agape - selfless, unconditional
Schutz's Interpersonal Needs Theory - Answer -Inclusion - the desire to be a part of
something. Affection - the need to feel liked or loved.
Control - the need to influence others.
, Psuedo Conflict - Answer -individuals actually agree, but due to poor communication
they believe they disagree
Avoidance - Answer -acting as if the conflict doesn't exist
Accommodation - Answer -lose-win approach to a conflict by letting the other person
get their way
Competition - Answer -win-lose approach to conflict by wanting to win at the cost of
someone losing
Simple conflict - Answer -people's goals or ideas are incompatible or mutually
exclusive; simple because the issues are clear
Ego conflict - Answer -individuals become defensive about their positions because they
think they are being attacked; charged with emotion and defensiveness, so the other
person becomes defensive
Compromise - Answer -finding a middle ground to the issue at hand perhaps ending up
with a win-win or lose-lose
Collaboration - Answer -taking a win-win problem-solving approach to the conflict,
focusing on the needs of oneself and others
Apologies - Answer --a basic form of regret for something one did
-Useful for repairing relationships, validating the hurt person's feelings, and repairing the
reputation of the offender
Forgiveness - Answer --allows someone to bring their mental health out of the dead
zone of trauma and unfinished business
-allows the forgiver to be whole again
People who don't forgive - Answer --have issues with self-righteousness
-blame others
-like to make others feel bad
-live from the place of pride and indignation
-usually defensive
-vulnerable
Task leader - Answer --helps the group reach its goal
-takes responsibility for the group members as well as the goal
-discourages negative group behavior
-coordinates the task and communication
-can be shared by all group members
