TEST BANK FOR HUMAN RESOURCES MANAGEMENT IN CANADA BY DESSLER G,COLE.pdf

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TEST BANK For
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Human Resources Management in Canada
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15th Canadian Edition by Gary Dessler
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Chapters 1 - 17
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Answers are at the end of each Chapter
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Chapter 1
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MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: N N N N




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities.N N N N N N




C) all managerial activities.
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D) concepts and techniques used in leading people at work.N N N N N N N N




E) management techniques for controlling people at work. N N N N N N




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physical capital. N




B) management's philosophy. N




C) human capital. N




D) production capital. N




E) cultural diversity. N




3) Human resources practices that support strategy include:
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A) performance management. N




B) production scheduling. N




C) policies and procedures. N N




D) staffing practices. N




E) rewards practices. N




4) A company utilizes a system to measure the impact of Human Resources which balances measures relating to
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financial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balanced strategy. N




C) Human Capital Index. N N




D) balanced scorecard. N




E) none of the above. N N N




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
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resources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs.
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B) diversity programs. N




C) employee recognition programs. N N




D) employee relations activity. N N




E) job design indicators.
N N




6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
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following is an operational responsibility?
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A) setting goals and objectives N N N




B) collecting metrics N




C) analyzing metrics N




D) interpreting human right laws N N N




E) interpreting health and safety legislation N N N N

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements,
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and the outcome of recent arbitration hearings and court decisions is most closely related with which of the following
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HR activities?
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A) serving as a consultant N N N




B) formulating policies and procedures N N N




C) offering advice N




D) providing services N




E) serving as a change agent N N N N




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
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known as
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A) hiring temporary employees. N N




B) payroll and benefits administration. N N N




C) contract administration. N




D) outsourcing.
E) labour-management relations. N




9) The company's plan for how it will balance its internal strengths and weaknesses with external
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opportunities and threats in order to maintain competitive advantage is known as
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A) HR strategy. N




B) strategy.
C) environmental scanning. N




D) policies and procedures. N N




E) none of the above. N N N




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
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competitor compensation and incentive plans, information about pending legislative changes and availability of
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talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. N




B) an employee engagement survey.
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C) an external market survey.
N N N




D) an envrionmental study.
N N




E) an external opportunities/threats study.
N N N




11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's
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sales force due to an economic downturn. He was also involved in arranging for outplacement services and employee
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retention programs as well as restructuring of the business following the downsizing. This is an example of HR's role
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in:
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A) formulating strategy. N




B) operational activities. N




C) environmental scanning. N




D) environmental scanning and executing strategy. N N N N




E) executing strategy. N




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known as:
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A) organizational climate. N




B) the strategic plan.
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C) the mission statement.
N N




D) organizational culture. N




E) the pervading atmosphere.
N N