4N051 MOD 3 Exam Questions With 100- Verified Answers.docx

4N051 MOD 3 Exam Questions With
100% Verified Answers
True or False: The purpose of a survey is to collect feedback from
the customers in order to serve them better? -
correct answer ✅True


Step 1 of Customer Service -
correct answer ✅Define the Problem


Step 2 of Customer Service -
correct answer ✅Identify Solutions


Step 3 of Customer Service -
correct answer ✅Choose the Best Solution


Step 4 of Customer Service -
correct answer ✅Implement the Solution


Step 5 of Customer Service -
correct answer ✅Evaluate the Results


What are ethics? -
correct answer ✅pertains to choices you must make involving
what is right versus what is wrong.

, 4N051 MOD 3 Exam Questions With
100% Verified Answers

Nonmaleficence -
correct answer ✅do no harm


fidelity -
correct answer ✅faithfulness to do good


veracity -
correct answer ✅truthfulness


______ is making a moral decision on what should be done in a
given situation. -
correct answer ✅Ethics


What are some examples of a patients rights? -
correct answer ✅refuse treatment and be informed of negative
consequences, be provided all info to make a medical decision, and
receive care in a safe environment.


Which emotion in the order of grief is when the member feels
powerless to change the situation, mourn loss of family and