ITSM Implementation Exam Questions
and Answers
What defines the requirements for a change model to move from one state to another?
A. Change update script
B. Transition conditions
C. Business rules
D. Lifecycle model requirements - Answer- B. Transition conditions
The unauthorized change process will only trigger if the CI is part of what?
A. Business product
B. Application service
C. Business service
D. Technical service - Answer- B. Application service
Which field determines if a change model appears on the Change Landing Page?
A. Interceptor
B. Available in "Create New"
C. Landing Page
D. Pinned - Answer- B. Available in "Create New"
What defines a period of time that normal change activity should not occur?
A. Blackout windows
B. Maintenance windows
C. Holiday windows
D. Inactive windows - Answer- A. Blackout windows
What allows a single approval policy to handle every approval required for a given
change model?
A. Approval flows
B. Policy decisions
C. Approval definitions
D. Policy inputs - Answer- B. Policy decisions
, The assignment group on a change request is automatically populated based on what
from the associated CI?
A. Assignment group
B. Approval group
C. Support group
D. Change group - Answer- C. Support group
How long are unused variables stored in the var_dictionary table?
A. 3 years
B. 90 days
C. 1 year
D. Indefinitely - Answer- C. 1 year
The Incident Variable Editor is used to display variables on which of these records?
A. Catalog tasks
B. Catalog items
C. Incidents created via record producer
D. Incidents create via Now Mobile - Answer- C. Incidents created via record producer
What do you call the dynamic grouping of configuration items (CIs) based on common
criteria, such as all web servers in Detroit?
A. Dynamic CI group
B. Managed CI Class
C. Principle CI Class
D. Common CI group - Answer- A. Dynamic CI group
Which of the following is true about principal CI classes?
A. Principle classes are only applied to incident and change request records
B. Principal CI classes are defined per task type
C. No more than 10 (ten) classes can be defined as principal
D. If no classes are defined as principal, then all CI's will be selectable on all tasks -
Answer- D. If no classes are defined as principal, then all CI's will be selectable on all
tasks
Which of the following CSDM domains would contain Business Service Portfolios,
Business Services, and Business Service Offerings?
A. Build
B. Foundation
C. Sell and Consume
D. Design - Answer- C. Sell and Consume
and Answers
What defines the requirements for a change model to move from one state to another?
A. Change update script
B. Transition conditions
C. Business rules
D. Lifecycle model requirements - Answer- B. Transition conditions
The unauthorized change process will only trigger if the CI is part of what?
A. Business product
B. Application service
C. Business service
D. Technical service - Answer- B. Application service
Which field determines if a change model appears on the Change Landing Page?
A. Interceptor
B. Available in "Create New"
C. Landing Page
D. Pinned - Answer- B. Available in "Create New"
What defines a period of time that normal change activity should not occur?
A. Blackout windows
B. Maintenance windows
C. Holiday windows
D. Inactive windows - Answer- A. Blackout windows
What allows a single approval policy to handle every approval required for a given
change model?
A. Approval flows
B. Policy decisions
C. Approval definitions
D. Policy inputs - Answer- B. Policy decisions
, The assignment group on a change request is automatically populated based on what
from the associated CI?
A. Assignment group
B. Approval group
C. Support group
D. Change group - Answer- C. Support group
How long are unused variables stored in the var_dictionary table?
A. 3 years
B. 90 days
C. 1 year
D. Indefinitely - Answer- C. 1 year
The Incident Variable Editor is used to display variables on which of these records?
A. Catalog tasks
B. Catalog items
C. Incidents created via record producer
D. Incidents create via Now Mobile - Answer- C. Incidents created via record producer
What do you call the dynamic grouping of configuration items (CIs) based on common
criteria, such as all web servers in Detroit?
A. Dynamic CI group
B. Managed CI Class
C. Principle CI Class
D. Common CI group - Answer- A. Dynamic CI group
Which of the following is true about principal CI classes?
A. Principle classes are only applied to incident and change request records
B. Principal CI classes are defined per task type
C. No more than 10 (ten) classes can be defined as principal
D. If no classes are defined as principal, then all CI's will be selectable on all tasks -
Answer- D. If no classes are defined as principal, then all CI's will be selectable on all
tasks
Which of the following CSDM domains would contain Business Service Portfolios,
Business Services, and Business Service Offerings?
A. Build
B. Foundation
C. Sell and Consume
D. Design - Answer- C. Sell and Consume
