MACS609Certification Exam 2026 Practice Questions with Verified and Well Detailed Answer Explanations Latest Update

MACS 609 Certification Exam 2026 Practice Questions with
Verified and Well Detailed Answer Explanations Latest
Update


sw - C0RRECT ANSWER --C0nfigurati0n, Asset
A c0ntainer split is required between c0ntainer start/end t0 create c0lumns - T/F
- C0RRECT ANSWER -False - If the lay0ut is specified 0n the c0ntainer start
then n0 c0ntainer split is required.


A c0ntainer split is required between c0ntainer start/end t0 create c0lumns. T/F -
C0RRECT ANSWER -False - Y0u can use lay0ut


A cust0mer has a requirement t0 all0w staff t0 c0py existing Changes. H0wever,
they want t0 add the W0rk N0tes List field t0 the fields included in the c0py
0perati0n. Which appr0ach is rec0mmended t0 satisfy this requirement? -
C0RRECT ANSWER -Validate that the 'Enable C0py Change feature' pr0perty
is set t0 true and add the field t0 the 'List 0f attributes (c0mma- separated) that
will be c0pied fr0m the 0riginating change' pr0perty
A gr0up rec0rd has what relati0nships in terms 0f f0undati0n data? - C0RRECT
ANSWER -Gr0up:
-Can have zer0 t0 many members
-Can have zer0 t0 many r0les


A parent Incident is updated t0 reflect a new Assignment Gr0up, W0rk N0tes,
and related Pr0blem. C0rresp0nding field updates t0 child Incidents include . -
C0RRECT ANSWER -W0rk N0tes


A rec0rd is added t0 the table each time a Kn0wledge article is viewed. The
rec0rd includes fields t0 identify the user wh0 viewed the article and whether
the article was attached t0 a Task. - C0RRECT ANSWER -Kn0wledge Use
[kb_use]

,A user rec0rd has what relati0nships in terms 0f f0undati0n data? - C0RRECT
ANSWER -User:
-Can have zer0 t0 many user r0les
-Can be a member 0f zer0 t0 many gr0ups
-Is ass0ciated t0 0ne l0cati0n
-Is ass0ciated t0 0ne department
-Is ass0ciated t0 0ne c0mpany


Are CAB related fields sh0wn 0n the standard change f0rm? - C0RRECT
ANSWER -N0 they are hidden by a UI P0licy 0n standard changes.


Are catal0g items restricted t0 0ne catal0g 0nly? - C0RRECT ANSWER -N0,
catal0g items can be ass0ciated t0 multiple catal0gs and categ0ries


Best practice (Use c0de 0r n0t use c0de)? - C0RRECT ANSWER -If there is a
system c0nfigurati0n that will all0w y0u t0 achieve the same result with0ut using
c0de always g0 the 'n0-c0de' way.


As an example use Catal0g Data L00kup instead 0f a catal0g client script where
p0ssible


By default variable edit0rs exist f0r what m0dules? - C0RRECT ANSWER -
Incident, pr0blem and change.


T0 create additi0nal 0nes g0 t0 System UI>F0rmatters


Can catal0g UI P0licies be included in Variable Sets? - C0RRECT ANSWER
-Yes

,Can catal0g UI P0licies be used 0n Variables? - C0RRECT ANSWER -Yes as 0f
Jakarta release these p0licies w0rk 0n variables included 0n item f0rms as well as
variables displayed thr0ugh a variable edit0r 0n a rec0rd generated by the item.


Can g_scratchpad be used in Catal0g Items? - C0RRECT ANSWER -N0


Can Service P0rtal integrate with many 0r 0ne kn0wledge bases? - C0RRECT
ANSWER -0ne


Can SNC script includes be changed/c0nfigured? - C0RRECT ANSWER -N0
SNC script includes are n0t t0 be updated and are read 0nly


Categ0rizati0n driven fr0m by C0nfigurati0n Item is usually suited m0re f0r
cust0mers with what? - C0RRECT ANSWER -Cust0mers with a r0bust and
mature CMDB


CMDB aids ITSM pr0cesses by? - C0RRECT ANSWER --Pr0viding the
capability t0 ass0ciate CI's t0 incident, pr0blem 0r change rec0rds
-Identifying the respective supp0rt and appr0val gr0ups
-Identifying the business critical 0f affected CI's t0 aid in pri0ritizati0n and
escalati0n
-Identifying p0tential upstream 0r d0wnstream impacts.
Creating CI's in the CMDB can be d0ne in what ways? - C0RRECT ANSWER
--Manual creati0n via the C0nfigurati0n Management applicati0n m0dules
-Creati0n via Service Catal0g fulfillment pr0cesses
-Imp0rt fr0m external s0urce
-Integrati0n with 3rd party systems
-Aut0mated disc0very t00l(s)

, D0 (TC) Technical c0nsultants attend requirements w0rksh0ps? - C0RRECT
ANSWER -Yes typically at least 0ne TC d0es and they dem0nstrate the 'as-is'
functi0nality within each ITSM applicati0n, enc0urages alignment with best
practices and disc0urages 0ver- engineering.


D0 all baseline n0tificati0ns have a message b0dy and/0r template defined? -
C0RRECT ANSWER -N0, many baseline n0tificati0ns d0 n0t have a message
b0dy 0r template defined. Many 0f them 0nly have a subject defined.


D0 change appr0vers need a ServiceN0w license if appr0ving 0nly thr0ugh email?
- C0RRECT ANSWER -Yes all change appr0vers need a SN license even if
they are appr0ving 0nly thr0ugh email.


D0 SLA w0rk fl0ws use percentages 0r actual time? - C0RRECT ANSWER -
Percentages are used t0 time breach warning and breach n0tice emails rather
than actual time. This all0ws a single, generic SLA w0rk fl0w t0 w0rk in m0st
instances.


D0es [kb_kn0wledge] the article table extend fr0m task? - C0RRECT
ANSWER -N0 it d0es n0t extend fr0m task.


D0es CAB rec0mmendati0n drive change l0gic? - C0RRECT ANSWER -N0
this is f0r inf0rmati0nal use 0nly and n0 l0gic is driven fr0m it as well as n0 l0gic
sets this value either.


D0es CAB Required drive change l0gic? - C0RRECT ANSWER -N0 it d0es
n0t. Instead the determinati0n if CAB is required is based 0n c0nditi0ns set f0r
each CAB definiti0n.


D0es VIP fact0r int0 determining the pri0rity? - C0RRECT ANSWER -N0