THERAPEUTIC CRISIS INTERVENTION NEWEST ACTUAL EXAM
STUDY GUIDE (TCI- 7TH EDITION) WITH COMPLETE QUESTIONS
AND ANSWERS/ VERIFIED/GRADED A+
Stress model of crisis stages
Baseline, triggering event (agitation), escalation (aggression),
outburst (violence), recovery
Recovery phase outcomes
Higher, no change, lower
Goals of crisis intervention
Immediate emotional and environmental support to reduce
stress and risk and increase sense of safety
Teach kids how to regulate emotions and behaviors
4 questions we ask ourselves in a crisis situation
What am I feeling now?
What does this child feel, need, expect, or want?
How is the environment affecting the situation?
How do I best respond?
Page 1 of 9
, Nonverbal techniques
silence, facial expression, eye contact, tone of voice
encouraging and eliciting techniques of active listening
minimal encouragements, door openers, closed questions,
open questions
reflective responses
acknowledge what the child is feeling without judging,
advising, agreeing, or criticizing "you look upset"
empathic responses
communicates we understand what the child is going through
"this is really hard for you isn't it?"
behavior support techniques (least to most invasive)
managing the environment, prompting, caring gesture, hurdle
help, redirection and distractions, proximity, directive
statements, time away
Page 2 of 9
STUDY GUIDE (TCI- 7TH EDITION) WITH COMPLETE QUESTIONS
AND ANSWERS/ VERIFIED/GRADED A+
Stress model of crisis stages
Baseline, triggering event (agitation), escalation (aggression),
outburst (violence), recovery
Recovery phase outcomes
Higher, no change, lower
Goals of crisis intervention
Immediate emotional and environmental support to reduce
stress and risk and increase sense of safety
Teach kids how to regulate emotions and behaviors
4 questions we ask ourselves in a crisis situation
What am I feeling now?
What does this child feel, need, expect, or want?
How is the environment affecting the situation?
How do I best respond?
Page 1 of 9
, Nonverbal techniques
silence, facial expression, eye contact, tone of voice
encouraging and eliciting techniques of active listening
minimal encouragements, door openers, closed questions,
open questions
reflective responses
acknowledge what the child is feeling without judging,
advising, agreeing, or criticizing "you look upset"
empathic responses
communicates we understand what the child is going through
"this is really hard for you isn't it?"
behavior support techniques (least to most invasive)
managing the environment, prompting, caring gesture, hurdle
help, redirection and distractions, proximity, directive
statements, time away
Page 2 of 9
