MGTS 3301 Final Exam UMD with All Correct &
100% Verified Answers| Latest Version| Already
Graded A+
T or F Total quality management requires companies to deal with all the dimensions of products and
services that are important to the customer ✔Correct Answer--true
Successful implementation of six sigma is based on using what? ✔Correct Answer--technical
methodologies and sound personnel practices
Six Sigma Quality ✔Correct Answer--program that seeks to reduce variation in the process that
leads to defect
5 steps of six sigma (DMAIC) ✔Correct Answer--1. Define
2.measure
3.Analyze
4.Improve
5.Control
Conformance Quality ✔Correct Answer--degree to which the product or service design
specifications are met
Quality at source ✔Correct Answer--The philosophy of making each worker responsible for the
quality of their output
Cost of quality ✔Correct Answer--Expenditures related to achieving product or service quality, such
as the costs of prevention, appraisal, internal failure, and external failure.
Dimensions of quality ✔Correct Answer--criteria by which quality is measured
where a product is involved who is responsible for ensuring that quality specifications are met
✔Correct Answer--manufacturing management
what are key aspects of the shingo system ✔Correct Answer--1. use of source inspection and the
poka-yoke system to achieve zero defects
2. drastic cuts in equipment setup times by single-minute exchange of die (SMED)
Poka-yokes ✔Correct Answer--checklists or special tooling that
1. prevents the worker from making an error that leads to defect before starting a process
2. gives rapid feedback of abnormalities in the process to the worker in time to correct them
Shingo's argument ✔Correct Answer---SQC methods do not prevent defects
-Defects arise when people make errors
-Defects can be prevented by providing workers with feedback on errors
shingos checks ✔Correct Answer--1. successive check : checked by next person in process
2.self-check: done by self
, 3.source inspection: done by self but checking for errors that will cause defect before starting
a project champion is usually drawn from what levels of an organization? ✔Correct Answer--
Executive
external benchmarking ✔Correct Answer--analysis of industry competitors and excellent
performers outside of the industry
what has the ISO developed? ✔Correct Answer--specifications that define best-quality practices
that are accepted internationally
ISO 9000 ✔Correct Answer--relates to manufacturing and business-to -business processes (quality)
ISO 14000 ✔Correct Answer--environmental management
TQM ✔Correct Answer--approach to quality with a focus on what is important to the customer
what are TQM major operational goals ✔Correct Answer--1. the design of the product or service
2. ensuring the firm's processes can consistently produce or deliver the design
what are the costs related to quality ✔Correct Answer--inspection, rework, repair or warranty
Lean supply chain ✔Correct Answer--Specialized plants
Work with suppliers
Building a lean supply chain
Value Stream Mapping (VSM) ✔Correct Answer--a process that helps managers understand how to
add value in the flow of material and information through the entire production process
what is VSM two-part process focused on ✔Correct Answer---Current state
-Future state
which type of operations does lean production work best ✔Correct Answer--- standardized
- repeatable
lean techniques applied to service companies ✔Correct Answer---Level the facility load
-Introduce Demand-Pull Scheduling
- develop supplier networks
-Reorganize Physical Configuration
-Eliminate Unnecessary Activities
-Revise Equipment and Process Technologies
-Clarify Process Flows
-Upgrade Quality
-Upgrade Housekeeping
-Organize Problem-Solving Group
what does the lean network design specialized plants relate to ✔Correct Answer--speed and quick
response to change
lean production requires a stable schedule that is accomplished by what? ✔Correct Answer---level
scheduling
100% Verified Answers| Latest Version| Already
Graded A+
T or F Total quality management requires companies to deal with all the dimensions of products and
services that are important to the customer ✔Correct Answer--true
Successful implementation of six sigma is based on using what? ✔Correct Answer--technical
methodologies and sound personnel practices
Six Sigma Quality ✔Correct Answer--program that seeks to reduce variation in the process that
leads to defect
5 steps of six sigma (DMAIC) ✔Correct Answer--1. Define
2.measure
3.Analyze
4.Improve
5.Control
Conformance Quality ✔Correct Answer--degree to which the product or service design
specifications are met
Quality at source ✔Correct Answer--The philosophy of making each worker responsible for the
quality of their output
Cost of quality ✔Correct Answer--Expenditures related to achieving product or service quality, such
as the costs of prevention, appraisal, internal failure, and external failure.
Dimensions of quality ✔Correct Answer--criteria by which quality is measured
where a product is involved who is responsible for ensuring that quality specifications are met
✔Correct Answer--manufacturing management
what are key aspects of the shingo system ✔Correct Answer--1. use of source inspection and the
poka-yoke system to achieve zero defects
2. drastic cuts in equipment setup times by single-minute exchange of die (SMED)
Poka-yokes ✔Correct Answer--checklists or special tooling that
1. prevents the worker from making an error that leads to defect before starting a process
2. gives rapid feedback of abnormalities in the process to the worker in time to correct them
Shingo's argument ✔Correct Answer---SQC methods do not prevent defects
-Defects arise when people make errors
-Defects can be prevented by providing workers with feedback on errors
shingos checks ✔Correct Answer--1. successive check : checked by next person in process
2.self-check: done by self
, 3.source inspection: done by self but checking for errors that will cause defect before starting
a project champion is usually drawn from what levels of an organization? ✔Correct Answer--
Executive
external benchmarking ✔Correct Answer--analysis of industry competitors and excellent
performers outside of the industry
what has the ISO developed? ✔Correct Answer--specifications that define best-quality practices
that are accepted internationally
ISO 9000 ✔Correct Answer--relates to manufacturing and business-to -business processes (quality)
ISO 14000 ✔Correct Answer--environmental management
TQM ✔Correct Answer--approach to quality with a focus on what is important to the customer
what are TQM major operational goals ✔Correct Answer--1. the design of the product or service
2. ensuring the firm's processes can consistently produce or deliver the design
what are the costs related to quality ✔Correct Answer--inspection, rework, repair or warranty
Lean supply chain ✔Correct Answer--Specialized plants
Work with suppliers
Building a lean supply chain
Value Stream Mapping (VSM) ✔Correct Answer--a process that helps managers understand how to
add value in the flow of material and information through the entire production process
what is VSM two-part process focused on ✔Correct Answer---Current state
-Future state
which type of operations does lean production work best ✔Correct Answer--- standardized
- repeatable
lean techniques applied to service companies ✔Correct Answer---Level the facility load
-Introduce Demand-Pull Scheduling
- develop supplier networks
-Reorganize Physical Configuration
-Eliminate Unnecessary Activities
-Revise Equipment and Process Technologies
-Clarify Process Flows
-Upgrade Quality
-Upgrade Housekeeping
-Organize Problem-Solving Group
what does the lean network design specialized plants relate to ✔Correct Answer--speed and quick
response to change
lean production requires a stable schedule that is accomplished by what? ✔Correct Answer---level
scheduling
