VETERINARY EMERGENCY & CRITICAL CARE
REFERENCE GUIDE EXAM WITH APPROVED
QUESTIONS AND ANSWERS 2025-2026
How long do you have to create a good first
impression? - CORRECT ANSWERS-5 minutes
The DVM is doing an explore on a 10 yr. old Beagle,
upon surgery the DVM notices the patient is full of
cancer. The DVM asks you to go into the waiting
room to relay this information to the client, and find
out if they would like the DVM to proceed or
euthanize on the table. Explain the proper way to
relay this information. - CORRECT ANSWERS--
,Bring the owners into a private room away from
everyone else.
- Avoid immediately dropping bad news.
- Show empathy, be concise, speak slowly, check for
understanding frequently, ask if client has family or
friends to support them.
When you are doing an initial exam on a patient,
who should be restraining the patient and why? -
CORRECT ANSWERS-- Another veterinary staff
member (someone with training), not the owner.
- This is for the safety of everyone involved.
What are some questions we should be asking
owners in regards to each patient that walks into the
clinic with an emergency? - CORRECT ANSWERS-
Ask open-ended questions:
- What happened?
- When did it happen?
- Was any first aid provided?
- Does the pet have any pre-existing health
conditions?
- Are they on any medications?
The DVM & the veterinary team are dealing with a
patient in respiratory distress, the DVM asks you to
update the owner, how would you approach this
, situation? - CORRECT ANSWERS-- Bring the owner
into a private room.
- Explain why you're there, what the doctor is
currently doing, what needs to be done and why.
- Help the owner understand and feel in control.
- Let the owner know that the doctor is concerned
about the pet's condition (be honest but gentle).
- Avoid immediately dropping bad news.
- Show empathy, be concise, speak slowly, check for
understanding frequently, ask the client if they have
family or friends to support them.
You need to go over an estimate with an owner to fix
a femoral fracture, how would you give this estimate
to the owner? - CORRECT ANSWERS-- Bring them
into a private room.
- Go over all costs and explain each item (don't
rush).
- Sit or stand next to the client.
- Remind the client that they are in control.
- Update clients if additional costs arise.
- Never assume they cannot afford to pay.
Questions to ask about patients when changing
shifts (rounds). - CORRECT ANSWERS--
Signalment of the patient (Age, Breed, Sex)
- Why did this patient present to the clinic?
- What was done to the patient today?
REFERENCE GUIDE EXAM WITH APPROVED
QUESTIONS AND ANSWERS 2025-2026
How long do you have to create a good first
impression? - CORRECT ANSWERS-5 minutes
The DVM is doing an explore on a 10 yr. old Beagle,
upon surgery the DVM notices the patient is full of
cancer. The DVM asks you to go into the waiting
room to relay this information to the client, and find
out if they would like the DVM to proceed or
euthanize on the table. Explain the proper way to
relay this information. - CORRECT ANSWERS--
,Bring the owners into a private room away from
everyone else.
- Avoid immediately dropping bad news.
- Show empathy, be concise, speak slowly, check for
understanding frequently, ask if client has family or
friends to support them.
When you are doing an initial exam on a patient,
who should be restraining the patient and why? -
CORRECT ANSWERS-- Another veterinary staff
member (someone with training), not the owner.
- This is for the safety of everyone involved.
What are some questions we should be asking
owners in regards to each patient that walks into the
clinic with an emergency? - CORRECT ANSWERS-
Ask open-ended questions:
- What happened?
- When did it happen?
- Was any first aid provided?
- Does the pet have any pre-existing health
conditions?
- Are they on any medications?
The DVM & the veterinary team are dealing with a
patient in respiratory distress, the DVM asks you to
update the owner, how would you approach this
, situation? - CORRECT ANSWERS-- Bring the owner
into a private room.
- Explain why you're there, what the doctor is
currently doing, what needs to be done and why.
- Help the owner understand and feel in control.
- Let the owner know that the doctor is concerned
about the pet's condition (be honest but gentle).
- Avoid immediately dropping bad news.
- Show empathy, be concise, speak slowly, check for
understanding frequently, ask the client if they have
family or friends to support them.
You need to go over an estimate with an owner to fix
a femoral fracture, how would you give this estimate
to the owner? - CORRECT ANSWERS-- Bring them
into a private room.
- Go over all costs and explain each item (don't
rush).
- Sit or stand next to the client.
- Remind the client that they are in control.
- Update clients if additional costs arise.
- Never assume they cannot afford to pay.
Questions to ask about patients when changing
shifts (rounds). - CORRECT ANSWERS--
Signalment of the patient (Age, Breed, Sex)
- Why did this patient present to the clinic?
- What was done to the patient today?
