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Transparency - Answer: Figuratively, openness and accessibility.
Five Behaviors of Effective Leaders - Answer: 1. Model the way - Clarify values and set an
example for employees to imitate
2. Inspire vision - Inspire employees by promoting the company's vision.
3. Enable others to act - Trust others to do their job.
4. Challenge the process - Be attentive to how things are done and address areas that
require change.
5. Encourage the heart - Show appreciation, create a supportive environment, and foster
community sentiment to build commitment to the vision.
Values - Answer: A collection of guiding principles; what one deems to be correct,
important, and desirable in life, especially regarding personal conflict.
Innovation - Answer: The introduction of something new; the development of an original
idea.
Attribution Theory - Answer: Emphasizes that a leader's assessment of the people on a
team is influenced by the leader's attribution of causes of a person's performance.
Business Ethics or Corporate of Professional Ethics - Answer: A form of applied ethics that
examines the principles and moral beliefs that guide management decisions.
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, Empathy - Answer: The ability to understand and respond to the needs, emotions,
thoughts, and feelings of others.
Empowerment - Answer: Getting people to develop their unique abilities so they take more
ownership of their work.
Interpersonal Empathy - Answer: Pertains to the ability to understand the emotional state
and needs of individuals.
Social Empathy - Answer: The ability to understand groups of people by perceiving or
experiencing their situation.
Empathetic Leadership - Answer: Having the ability to understand the needs of others, and
being aware of their feelings and thoughts.
Active Listening - Answer: A process of attending carefully to what is being said and how
the speaker says it.
Reflective Listening - Answer: Listening that focuses on personal elements of
communication rather than the abstract ideas.
Business Etiquette - Answer: The code of expected professional behavior regarding
manners, courtesy, and politeness based on cultural norms.
Employee Empowerment or Employee Involvement or Participative Management - Answer:
Delegating decision-making authority to employees at all levels of the organization, trusting
employees to make the right decision.
6 Ingredients of Kindness - Answer: 1. Compassion
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