LATEST Test and Exam question and answers latest
update 2026 RATED A+
Self-Regulation - CORRECT ANSWERS Ability to manage emotions at the moment and adapt to rapidly
changing circumstances positively (What do I do with myself)
Empathy - CORRECT ANSWERS Ability to understand other people's emotional makeup, have skill to
treat them accordingly based on their emotional reactions
Self-Awarness - CORRECT ANSWERS Full understanding of how emotions impact their ability to respond
in any given situation (What do I see in myself)
Dominance Personality - CORRECT ANSWERS 1. Direct
2. Assertive
3. Challenge seekers
Influence Personality - CORRECT ANSWERS 1. Social
2. Outgoing
3. Optimistic
Steadiness Personality - CORRECT ANSWERS 1. Predictable
2. Dependable
3. Cooperative
Conscientiousness Personality - CORRECT ANSWERS 1. Fact driven
2. Precise
3. Objective
,Proxemics - CORRECT ANSWERS 1. Refers to the physical distance or space between communication
-Intimate (0 to 18 inches, e.g. Family members, partners)
-Personal (3 to 4 ft, e.g. Friends, Co-workers)
-Moderate (18 inches to 4ft, e.g. Business interaction)
-Conversation (4 to 6 ft)
Paralanguage - CORRECT ANSWERS 1. Refers to vocal characteristics such as tone, accent, rate, pitch,
volume
-Not what we say but how we say it.
Body Language - CORRECT ANSWERS 1. Hand gestures, posture, eye contact,
2. Non-verbal body language accounts for 50-60%
Communication Barriers - CORRECT ANSWERS 1. Appearance
2. Physical Barriers
3. Not showing empathy
4. Bias
5. Profanity
6. Interrupting
7. Sarcasm/Demeaning
Communication with People from different cultures - CORRECT ANSWERS 1. Need to learn as much as
possible about the expectation of the groups with which they interact
2. Recognize indicators of power differences
3. Understand why people from other cultures behave as they do
4. Be familiar with different races & cultures in their jurisdiction
,Communication with Non-English Speaking - CORRECT ANSWERS 1. Be patient
2. Speak slowly and clearly
3. Do not use English slang or jargon
Communications with Children - CORRECT ANSWERS 1. Use general "conversation" to communicate
2. Reassure children they are not in trouble.
3. Be patient and anticipate frequent changes to conversation
Communications with Teenagers - CORRECT ANSWERS 1. Be clear, concise, and consistent
2. Actively listen and ask questions
3. Acknowledge their feelings
4. Be fair and consistent
Communication with Older Adults - CORRECT ANSWERS 1. Eliminate or minimize physical, noise, other
distractions
2. Use sir, ma'am, Mr, Mrs, & professional titles
3. Use clear words and concise sentences
4. Be direct and ask questions to confirm
Communication with Persons with Disabilities - CORRECT ANSWERS 1. Use first-person and possessive
words like "with", "has", or "uses" instead of "is"
2. Never refer to them as "crippled"
3. Be careful about making assumptions
Negotiating - CORRECT ANSWERS 1. Separate people from problem
2. Focus on interests
3. Identify opportunities for mutual gain
, Public Speaking - CORRECT ANSWERS 1. Be prepared
2. Know your topic
3. Know your audience
4. Delivery
5. Relax and speak clearly
Radio Communication - CORRECT ANSWERS 1. 1 to 3 inch. away and 30 to 45 degrees
2. Accurate
3. Brief
4. Concise
Ethics - CORRECT ANSWERS Principles of conduct governing an individual or a group, including rules of
behavior on ideas about what is morally good and bad
Integrity - CORRECT ANSWERS Firm adherence to a code of moral values
Morals - CORRECT ANSWERS Concerned about or relating to what is right and wrong in human behavior
Explicit Bias - CORRECT ANSWERS Aware of their attitudes, stereotypes, and beliefs and openly admit
them as part of their worldview
Implicit Bias - CORRECT ANSWERS More subtle than explicit bias and developed from prior experiences
that influence behavior
Confirmation Bias - CORRECT ANSWERS When people seek or interpret information in ways that are
partial to their existing beliefs or expectations
Biased-Based Policing - CORRECT ANSWERS Discrimination in performing law enforcement duties based
on personal officer prejudices. (e.g. Can lead officers to treat people without dignity & respect).