EPIC Training Exam Study
Guide – Practice Questions
with Answers (Updated
2025/2026)
What are the appropriate forms of primary photo ID - Ans✔✔-DL, passport,
military ID, state ID
Who is responsible for any balance not covered by insurance - Ans✔✔-
Guarantor
What is the correct occurrence code for an auto accident that occurred in an
at-fault state - Ans✔✔-01
What is the correct occurrence code to use when registering a Workers comp
encounter - Ans✔✔-04
What term is associated with patient privacy and the electronic submission of
claims - Ans✔✔-HIPAA
Two patients can be linked to the same guarantor account - Ans✔✔-True
, You can use the temporary address to make sure a pt's bills are sent to an
address other than their home address - Ans✔✔-False
What is the purpose of EMTALA - Ans✔✔-To ensure that patients who either
present for treatment in the emergency room or in active labor are treated
regardless of their ability to pay for the service
What makes up the Serve for Better model - Ans✔✔-Empathy, Quality,
Experience, Completeness
What are the Conifer core models - Ans✔✔-Service, Integrity, Unity, Respect
Key components to verify patient benefits - Ans✔✔-Copayment for procedure,
coinsurance for procedure, policy effective, covered benefit
Informing a pt of how long the registration process will take falls under which
AIDET fundamental - Ans✔✔-Duration
Which ways can you help to keep PHI private - Ans✔✔-log off/lock computers
screens when not in use, shred documents containing PHI, lock file cabinets
and drawers when PHI is present, Avoid discussing sensitive information in
public
A patient presents to the facility for services. He is covered by his own Cigna
insurance that he has through his job, and he also has BCBS coverage through
his wife's employer. Which insurance is primary and why - Ans✔✔-Cigna,
because of the subscriber/insured rule
Guide – Practice Questions
with Answers (Updated
2025/2026)
What are the appropriate forms of primary photo ID - Ans✔✔-DL, passport,
military ID, state ID
Who is responsible for any balance not covered by insurance - Ans✔✔-
Guarantor
What is the correct occurrence code for an auto accident that occurred in an
at-fault state - Ans✔✔-01
What is the correct occurrence code to use when registering a Workers comp
encounter - Ans✔✔-04
What term is associated with patient privacy and the electronic submission of
claims - Ans✔✔-HIPAA
Two patients can be linked to the same guarantor account - Ans✔✔-True
, You can use the temporary address to make sure a pt's bills are sent to an
address other than their home address - Ans✔✔-False
What is the purpose of EMTALA - Ans✔✔-To ensure that patients who either
present for treatment in the emergency room or in active labor are treated
regardless of their ability to pay for the service
What makes up the Serve for Better model - Ans✔✔-Empathy, Quality,
Experience, Completeness
What are the Conifer core models - Ans✔✔-Service, Integrity, Unity, Respect
Key components to verify patient benefits - Ans✔✔-Copayment for procedure,
coinsurance for procedure, policy effective, covered benefit
Informing a pt of how long the registration process will take falls under which
AIDET fundamental - Ans✔✔-Duration
Which ways can you help to keep PHI private - Ans✔✔-log off/lock computers
screens when not in use, shred documents containing PHI, lock file cabinets
and drawers when PHI is present, Avoid discussing sensitive information in
public
A patient presents to the facility for services. He is covered by his own Cigna
insurance that he has through his job, and he also has BCBS coverage through
his wife's employer. Which insurance is primary and why - Ans✔✔-Cigna,
because of the subscriber/insured rule
