Org Comm Quiz #2
Knowledge
Motivation
Great consultants are/have... Skill
Appropriateness
Effective
4 Listening Styles relational, analytical, critical, task-oriented
Emotions and feelings - empathic
Relational listeners
Search for common interests
Withhold judgment until they hear all the facts
Analytical listener
They want all the information
Listening to all the information, but searching for errors
Critical listener Not to be difficult, they think where the errors are where we go wrong - th
want to have all the info
Interested in the steps you can take
Task-oriented listener
They want the overall takeaway message to get to the deliverable
, Org Comm Quiz #2
1. Consultation and planning meeting → meeting with the organization
Setting objectives and identifying who will play a role in the audit (consult
+ stakeholders)
2. Review any past audits or strategic plans
Full Audit Process
3. Confuct needs assessment
4. Collect data
5. Analyze data
6. Write up a report and communicate results
What is/are the problem?
What is, compared to what should be?
How do current results relate to desired results?
Needs Assessment:
What are the different solution strategies, and which alternative strategy c
move us closer to the desired results?
What criteria can be used to evaluate the alternatives?
3 Types of Needs Assessments Changes training, performance/resource, organizational
Training changes People need clearer information
Performance/resource changes People need additional resources, motivation, job satisfaction, etc.
Organizational change Change in org structure, either leaders or culture
3 Phases of Needs Assessments pre-assessment, assessment, post-assessment
Knowledge
Motivation
Great consultants are/have... Skill
Appropriateness
Effective
4 Listening Styles relational, analytical, critical, task-oriented
Emotions and feelings - empathic
Relational listeners
Search for common interests
Withhold judgment until they hear all the facts
Analytical listener
They want all the information
Listening to all the information, but searching for errors
Critical listener Not to be difficult, they think where the errors are where we go wrong - th
want to have all the info
Interested in the steps you can take
Task-oriented listener
They want the overall takeaway message to get to the deliverable
, Org Comm Quiz #2
1. Consultation and planning meeting → meeting with the organization
Setting objectives and identifying who will play a role in the audit (consult
+ stakeholders)
2. Review any past audits or strategic plans
Full Audit Process
3. Confuct needs assessment
4. Collect data
5. Analyze data
6. Write up a report and communicate results
What is/are the problem?
What is, compared to what should be?
How do current results relate to desired results?
Needs Assessment:
What are the different solution strategies, and which alternative strategy c
move us closer to the desired results?
What criteria can be used to evaluate the alternatives?
3 Types of Needs Assessments Changes training, performance/resource, organizational
Training changes People need clearer information
Performance/resource changes People need additional resources, motivation, job satisfaction, etc.
Organizational change Change in org structure, either leaders or culture
3 Phases of Needs Assessments pre-assessment, assessment, post-assessment
