Qualtrics XM Certification Exam |\ |\ |\ |\
questions with answers |\ |\
What 6 skills or actions are required to build XM
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
capabilities? (Competency component of XM) - CORRECT
|\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Lead, Realize, Activate, Enlighten, Respond,
|\ |\ |\ |\ |\ |\
Disrupt
What are the 5 stages of the Human Experience Cycle? -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Expectations > Experiences >
|\ |\ |\ |\ |\ |\
Perceptions > Attitudes > Behaviors |\ |\ |\ |\
What are the 6 types of X-Data? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Experience Expectations, Interaction Perceptions, |\ |\ |\ |\
Journey Perceptions, Relationship Attitudes, Ad-Hoc
|\ |\ |\ |\ |\
Diagnostics, Choice Preferences |\ |\
What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
think/feel about a future interaction with an org. Options:
|\ |\ |\ |\ |\ |\ |\ |\ |\
Experience Expectations, Interaction Perceptions, Journey
|\ |\ |\ |\ |\
Perceptions, Relationship Attitudes, Ad-Hoc Diagnostics,
|\ |\ |\ |\ |\
Choice Preferences - CORRECT ANSWERS ✔✔Experience
|\ |\ |\ |\ |\ |\
Expectations
, What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
think/feel about a specific interaction with the company.
|\ |\ |\ |\ |\ |\ |\ |\
Options: Experience Expectations, Interaction
|\ |\ |\ |\
Perceptions, Journey Perceptions, Relationship Attitudes,|\ |\ |\ |\ |\
Ad-Hoc Diagnostics, Choice Preferences - CORRECT
|\ |\ |\ |\ |\ |\
ANSWERS ✔✔Interaction Perceptions |\ |\
What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
think/feel about a collection of activities they encountered
|\ |\ |\ |\ |\ |\ |\
along their journey to achieve a specific goal. Options:
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Experience Expectations, Interaction Perceptions, Journey
|\ |\ |\ |\ |\
Perceptions, Relationship Attitudes, Ad-Hoc Diagnostics, |\ |\ |\ |\ |\
Choice Preferences - CORRECT ANSWERS ✔✔Journey
|\ |\ |\ |\ |\ |\
Perceptions
What type of X-data is this example? - Whether an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
employee was happy with the process of resolving a
|\ |\ |\ |\ |\ |\ |\ |\ |\
problem with the IT help desk - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Journey Perceptions |\
What type of X-data is this example? - if a customer is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
likely to recommend the org to others - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Relationship Attitudes |\ |\
What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
feel about relationships with other people in their org,
|\ |\ |\ |\ |\ |\ |\ |\ |\
which reflects overall health of relationship between a
|\ |\ |\ |\ |\ |\ |\ |\
questions with answers |\ |\
What 6 skills or actions are required to build XM
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
capabilities? (Competency component of XM) - CORRECT
|\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Lead, Realize, Activate, Enlighten, Respond,
|\ |\ |\ |\ |\ |\
Disrupt
What are the 5 stages of the Human Experience Cycle? -
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Expectations > Experiences >
|\ |\ |\ |\ |\ |\
Perceptions > Attitudes > Behaviors |\ |\ |\ |\
What are the 6 types of X-Data? - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Experience Expectations, Interaction Perceptions, |\ |\ |\ |\
Journey Perceptions, Relationship Attitudes, Ad-Hoc
|\ |\ |\ |\ |\
Diagnostics, Choice Preferences |\ |\
What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
think/feel about a future interaction with an org. Options:
|\ |\ |\ |\ |\ |\ |\ |\ |\
Experience Expectations, Interaction Perceptions, Journey
|\ |\ |\ |\ |\
Perceptions, Relationship Attitudes, Ad-Hoc Diagnostics,
|\ |\ |\ |\ |\
Choice Preferences - CORRECT ANSWERS ✔✔Experience
|\ |\ |\ |\ |\ |\
Expectations
, What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
think/feel about a specific interaction with the company.
|\ |\ |\ |\ |\ |\ |\ |\
Options: Experience Expectations, Interaction
|\ |\ |\ |\
Perceptions, Journey Perceptions, Relationship Attitudes,|\ |\ |\ |\ |\
Ad-Hoc Diagnostics, Choice Preferences - CORRECT
|\ |\ |\ |\ |\ |\
ANSWERS ✔✔Interaction Perceptions |\ |\
What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
think/feel about a collection of activities they encountered
|\ |\ |\ |\ |\ |\ |\
along their journey to achieve a specific goal. Options:
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Experience Expectations, Interaction Perceptions, Journey
|\ |\ |\ |\ |\
Perceptions, Relationship Attitudes, Ad-Hoc Diagnostics, |\ |\ |\ |\ |\
Choice Preferences - CORRECT ANSWERS ✔✔Journey
|\ |\ |\ |\ |\ |\
Perceptions
What type of X-data is this example? - Whether an
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
employee was happy with the process of resolving a
|\ |\ |\ |\ |\ |\ |\ |\ |\
problem with the IT help desk - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Journey Perceptions |\
What type of X-data is this example? - if a customer is
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
likely to recommend the org to others - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Relationship Attitudes |\ |\
What type of X-data meets this definition: How people
|\ |\ |\ |\ |\ |\ |\ |\ |\
feel about relationships with other people in their org,
|\ |\ |\ |\ |\ |\ |\ |\ |\
which reflects overall health of relationship between a
|\ |\ |\ |\ |\ |\ |\ |\
