AHLEI Exam QUESTIONS WITH
|\ |\ |\ |\
ANSWERS
Chapter 1 |\ |\
Noncommercial operations - CORRECT ANSWERS ✔✔o |\ |\ |\ |\ |\ |\
Schools
o Hospitals
|\
o Military
|\
o Nursing homes.
|\ |\
Hotel sales and marketing department - CORRECT
|\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔responsible for attracting guests to the
|\ |\ |\ |\ |\ |\ |\
property, making group bookings, and handling
|\ |\ |\ |\ |\ |\
convention services. |\ |\
o Often involved with advertising and public relations.
|\ |\ |\ |\ |\ |\ |\
Revenue and support centers - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\
✔✔helps managers organize their planning and
|\ |\ |\ |\ |\ |\
effectively operate each service outlet.
|\ |\ |\ |\
Multi-unit organizations - CORRECT ANSWERS ✔✔popular
|\ |\ |\ |\ |\ |\
because they provide brand recognition.
|\ |\ |\ |\ |\
,o Opportunity to market in a large region.
|\ |\ |\ |\ |\ |\ |\ |\
o Use of operating procedures, standardized building
|\ |\ |\ |\ |\ |\ |\
designs, and centralized menu planning.
|\ |\ |\ |\ |\
o Ability to obtain business loans.
|\ |\ |\ |\ |\ |\
o Easier employee recruitment.
|\ |\ |\ |\
o Specialized technical assistance.
|\ |\ |\
POS systems track and record meaningful information
|\ |\ |\ |\ |\ |\ |\
that managers can use to better control their food and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
beverage operations. - CORRECT ANSWERS ✔✔ |\ |\ |\ |\ |\
Employee turnover - CORRECT ANSWERS ✔✔turnover is |\ |\ |\ |\ |\ |\ |\
the percentage of total employees per department who
|\ |\ |\ |\ |\ |\ |\ |\
leave during a specific time period.
|\ |\ |\ |\ |\ |\
o Select qualified applicants or those who can be trained.
|\ |\ |\ |\ |\ |\ |\ |\ |\
o Offer competitive salaries or bonuses.
|\ |\ |\ |\ |\
o Train supervisors to use effective practices when
|\ |\ |\ |\ |\ |\ |\ |\
interacting with their employees. |\ |\ |\
o Managers can use training, cross training, and self-
|\ |\ |\ |\ |\ |\ |\ |\
improvement to build leadership and improve employees |\ |\ |\ |\ |\ |\ |\
work skills. |\
Which of the following would be classified as a
|\ |\ |\ |\ |\ |\ |\ |\ |\
noncommercial food service operation? |\ |\ |\
,concession stand at a sports facility |\ |\ |\ |\ |\
snack bar located in an airport terminal
|\ |\ |\ |\ |\ |\
meal program at a college or university
|\ |\ |\ |\ |\ |\
an upscale, fine dining facility at a resort - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔meal program at a college or university
|\ |\ |\ |\ |\ |\ |\
Which of the following would be classified as a
|\ |\ |\ |\ |\ |\ |\ |\ |\
commercial food service operation? |\ |\ |\
government food service facilities on a military base
|\ |\ |\ |\ |\ |\ |\
a lunch program offered by a local school system
|\ |\ |\ |\ |\ |\ |\ |\
meals prepared and served in a nursing home
|\ |\ |\ |\ |\ |\ |\
cafeteria food service in a local shopping mall - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔cafeteria food service in a local shopping
|\ |\ |\ |\ |\ |\ |\ |\
mall
, Which of the following statements about hotel food and
|\ |\ |\ |\ |\ |\ |\ |\ |\
beverage operations is TRUE? |\ |\ |\
Hotel marketing efforts focus exclusively on attracting
|\ |\ |\ |\ |\ |\ |\
hotel guests to dine at the property's food and beverage
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
outlets.
Room service is typically the most profitable food service
|\ |\ |\ |\ |\ |\ |\ |\ |\
operation in a hotel. |\ |\ |\
The restaurant manager in a hotel has greater decision-
|\ |\ |\ |\ |\ |\ |\ |\
making powers than a manager of a freestanding
|\ |\ |\ |\ |\ |\ |\ |\
restaurant.
Catering responsibilities in a hotel are generally a
|\ |\ |\ |\ |\ |\ |\ |\
function of the marketing and sales departments. -
|\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Catering responsibilities in a hotel
|\ |\ |\ |\ |\ |\
are generally a function of the marketing and sales
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
department.
Which of the following types of food and beverage
|\ |\ |\ |\ |\ |\ |\ |\ |\
operations faces the greatest challenge in relation to food
|\ |\ |\ |\ |\ |\ |\ |\
transport and delivery systems?
|\ |\ |\ |\
cafeteria food service |\ |\
|\ |\ |\ |\
ANSWERS
Chapter 1 |\ |\
Noncommercial operations - CORRECT ANSWERS ✔✔o |\ |\ |\ |\ |\ |\
Schools
o Hospitals
|\
o Military
|\
o Nursing homes.
|\ |\
Hotel sales and marketing department - CORRECT
|\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔responsible for attracting guests to the
|\ |\ |\ |\ |\ |\ |\
property, making group bookings, and handling
|\ |\ |\ |\ |\ |\
convention services. |\ |\
o Often involved with advertising and public relations.
|\ |\ |\ |\ |\ |\ |\
Revenue and support centers - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\
✔✔helps managers organize their planning and
|\ |\ |\ |\ |\ |\
effectively operate each service outlet.
|\ |\ |\ |\
Multi-unit organizations - CORRECT ANSWERS ✔✔popular
|\ |\ |\ |\ |\ |\
because they provide brand recognition.
|\ |\ |\ |\ |\
,o Opportunity to market in a large region.
|\ |\ |\ |\ |\ |\ |\ |\
o Use of operating procedures, standardized building
|\ |\ |\ |\ |\ |\ |\
designs, and centralized menu planning.
|\ |\ |\ |\ |\
o Ability to obtain business loans.
|\ |\ |\ |\ |\ |\
o Easier employee recruitment.
|\ |\ |\ |\
o Specialized technical assistance.
|\ |\ |\
POS systems track and record meaningful information
|\ |\ |\ |\ |\ |\ |\
that managers can use to better control their food and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
beverage operations. - CORRECT ANSWERS ✔✔ |\ |\ |\ |\ |\
Employee turnover - CORRECT ANSWERS ✔✔turnover is |\ |\ |\ |\ |\ |\ |\
the percentage of total employees per department who
|\ |\ |\ |\ |\ |\ |\ |\
leave during a specific time period.
|\ |\ |\ |\ |\ |\
o Select qualified applicants or those who can be trained.
|\ |\ |\ |\ |\ |\ |\ |\ |\
o Offer competitive salaries or bonuses.
|\ |\ |\ |\ |\
o Train supervisors to use effective practices when
|\ |\ |\ |\ |\ |\ |\ |\
interacting with their employees. |\ |\ |\
o Managers can use training, cross training, and self-
|\ |\ |\ |\ |\ |\ |\ |\
improvement to build leadership and improve employees |\ |\ |\ |\ |\ |\ |\
work skills. |\
Which of the following would be classified as a
|\ |\ |\ |\ |\ |\ |\ |\ |\
noncommercial food service operation? |\ |\ |\
,concession stand at a sports facility |\ |\ |\ |\ |\
snack bar located in an airport terminal
|\ |\ |\ |\ |\ |\
meal program at a college or university
|\ |\ |\ |\ |\ |\
an upscale, fine dining facility at a resort - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔meal program at a college or university
|\ |\ |\ |\ |\ |\ |\
Which of the following would be classified as a
|\ |\ |\ |\ |\ |\ |\ |\ |\
commercial food service operation? |\ |\ |\
government food service facilities on a military base
|\ |\ |\ |\ |\ |\ |\
a lunch program offered by a local school system
|\ |\ |\ |\ |\ |\ |\ |\
meals prepared and served in a nursing home
|\ |\ |\ |\ |\ |\ |\
cafeteria food service in a local shopping mall - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔cafeteria food service in a local shopping
|\ |\ |\ |\ |\ |\ |\ |\
mall
, Which of the following statements about hotel food and
|\ |\ |\ |\ |\ |\ |\ |\ |\
beverage operations is TRUE? |\ |\ |\
Hotel marketing efforts focus exclusively on attracting
|\ |\ |\ |\ |\ |\ |\
hotel guests to dine at the property's food and beverage
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
outlets.
Room service is typically the most profitable food service
|\ |\ |\ |\ |\ |\ |\ |\ |\
operation in a hotel. |\ |\ |\
The restaurant manager in a hotel has greater decision-
|\ |\ |\ |\ |\ |\ |\ |\
making powers than a manager of a freestanding
|\ |\ |\ |\ |\ |\ |\ |\
restaurant.
Catering responsibilities in a hotel are generally a
|\ |\ |\ |\ |\ |\ |\ |\
function of the marketing and sales departments. -
|\ |\ |\ |\ |\ |\ |\ |\
CORRECT ANSWERS ✔✔Catering responsibilities in a hotel
|\ |\ |\ |\ |\ |\
are generally a function of the marketing and sales
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
department.
Which of the following types of food and beverage
|\ |\ |\ |\ |\ |\ |\ |\ |\
operations faces the greatest challenge in relation to food
|\ |\ |\ |\ |\ |\ |\ |\
transport and delivery systems?
|\ |\ |\ |\
cafeteria food service |\ |\
