flight attendant Exam with Correct Answers
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Terms in this set (45)
under the direction of the company or supervisor to
do so. I would just ask them if they had permission to
If a worker was removing
do so and according to what that tell me I would then
things from the aircraft,
make a decision as to what i would do.
would you confront him or
If they are not authorized to take something I would
tell management?
inform my supervisor. And if they are authorized to do
so i would not do anything.
put themselves and others at risk.
How would you handle a
"I would repeat my instruction to the passenger, in
passenger who refuses to
case he/she misheard me due to cabin noise, and
comply with flight
emphasize the consequences of disobeying a crew
attendant instructions
member. If the passenger still refuses to comply, I
during takeoff and
would seek assistance from other flight assistants. As a
landing?
last resort, I would report the situation to the captain.
First-time or anxious fliers may panic or get upset
during takeoff
What would you do if
"I would ask if the passenger was OK and if there was
someone afraid of flying
anything I could provide. I would reassure the traveler
started panicking?
that anxiety while flying is common and give some
tips for staying calm."
, "I would get my own oxygen mask on before assisting
What are the first things other passengers. I'll double-check where the closest
you would do in an exit doors are and try to plan a few steps ahead so I
emergency situation in the can keep everyone as calm as possible."
air?
(Like code blues)
Passionate people have a way of improving the
What was your favorite
experience of everyone around them. An applicant
flight experience?
with a love of flying or aircraft can be a great asset.
Creating a positive environment
Improving passenger satisfaction
Helping out when possible
What are your customer
Example: "I do a great job listening to the passengers
service strengths?
when they ask me questions, make a request or have a
concern. I want to make sure I meet their expectations
and understand their problems."
The flight crew works in tight quarters for long hours,
so you don't want to bring in a flight attendant who
can't resolve interpersonal conflicts with other staff
members. The applicant's answer should display a
willingness to compromise and understand the other
person's perspective. What to look for in an answer:
How have you resolved a
challenging situation with
Conflict management with flight attendants, pilots,
a co-worker in the past?
marshals and other in-flight personnel
Willingness to compromise with in-flight staff during
conflicts
Ability to put themselves in the shoes of the rest of
the flight crew
ex?
Save
Terms in this set (45)
under the direction of the company or supervisor to
do so. I would just ask them if they had permission to
If a worker was removing
do so and according to what that tell me I would then
things from the aircraft,
make a decision as to what i would do.
would you confront him or
If they are not authorized to take something I would
tell management?
inform my supervisor. And if they are authorized to do
so i would not do anything.
put themselves and others at risk.
How would you handle a
"I would repeat my instruction to the passenger, in
passenger who refuses to
case he/she misheard me due to cabin noise, and
comply with flight
emphasize the consequences of disobeying a crew
attendant instructions
member. If the passenger still refuses to comply, I
during takeoff and
would seek assistance from other flight assistants. As a
landing?
last resort, I would report the situation to the captain.
First-time or anxious fliers may panic or get upset
during takeoff
What would you do if
"I would ask if the passenger was OK and if there was
someone afraid of flying
anything I could provide. I would reassure the traveler
started panicking?
that anxiety while flying is common and give some
tips for staying calm."
, "I would get my own oxygen mask on before assisting
What are the first things other passengers. I'll double-check where the closest
you would do in an exit doors are and try to plan a few steps ahead so I
emergency situation in the can keep everyone as calm as possible."
air?
(Like code blues)
Passionate people have a way of improving the
What was your favorite
experience of everyone around them. An applicant
flight experience?
with a love of flying or aircraft can be a great asset.
Creating a positive environment
Improving passenger satisfaction
Helping out when possible
What are your customer
Example: "I do a great job listening to the passengers
service strengths?
when they ask me questions, make a request or have a
concern. I want to make sure I meet their expectations
and understand their problems."
The flight crew works in tight quarters for long hours,
so you don't want to bring in a flight attendant who
can't resolve interpersonal conflicts with other staff
members. The applicant's answer should display a
willingness to compromise and understand the other
person's perspective. What to look for in an answer:
How have you resolved a
challenging situation with
Conflict management with flight attendants, pilots,
a co-worker in the past?
marshals and other in-flight personnel
Willingness to compromise with in-flight staff during
conflicts
Ability to put themselves in the shoes of the rest of
the flight crew
ex?
