SOP EP Standard Operating
Procedures Revision Questions and
Answers5
If there is smoke in the cabin, can the cabin crew contact the flight crew via the interphone after
the final door is closed? - ANSWERS-Yes. It is safety related contact with the flight crew, from
last door closed until takeoff roll commences.
Can group 2 or 3 PEDs be used when the aircraft is at standoff (stairs)? - ANSWERS-No
Can a pax requiring an INF/Extension Seatbelt be positioned in an Emergency Exit row? -
ANSWERS-No
Can a person enter an aircraft while in a state of intoxication? - ANSWERS-NO. According to
regulation CAR256. Crew may refuse service to disruptive pax and prohibit the consumption of
alcohol brought onboard the aircraft.
If a crew member is not onboard due to boarding duties, can another crew member be
delegated the responsibility of briefing a disabled pax? - ANSWERS-YES. The crew member must
be advised of any specific requirements of the pax and informed that the briefing has been
completed.
Can passengers use mobile phones when boarding at standoff? - ANSWERS-No
When can hand held PEDs be operated after landing? - ANSWERS-When the aircraft has vacated
the active runway, provided passengers will not be required to disembark via stairs.
, When does the sterile cabin commence and end for Cabin crew (Takeoff and Landing)? -
ANSWERS-Takeoff- begins after the cabin secure for Takeoff callback until the Seatbelt sign off. •
Landing- begins after the Seatbelt signs are illuminated until the aircraft stops at the terminal,
doors disarmed and seatbelts extinguished.
Following the Overwing Exit briefing, how do we confirm that pax are willing and able to
comply? - ANSWERS-Verbal confirmation must be received from each pax individually.
Name 2 examples of Group 4 PEDs (devices prohibited from use at all times) - ANSWERS-Radio
transmitters (walkie talkies) • Remote controlled toys and devices.
How long does the Cabin crew have to be seated when the Anticipated Turbulence PA 'All pax
and crew be seated and fasten seatbelts' is made? - ANSWERS-1 minute
Can laptop computers be stowed in seat pockets? - ANSWERS-No
Who must approve any door re-opening after the final door has been closed? - ANSWERS-Cpt
Can a musical instrument (e.g guitar in a soft carry case) exceeding 130cm linear be bought as
regular carry on baggage and be stowed in the OH locker or cupboard? - ANSWERS-No
Name 3 Group 1 PEDs (not restricted from use). - ANSWERS-Medical PEDS (e.g hearing aids,
medical implants,ventilators) • Electronic watches • Still Cameras • Pocket calculators
If there are problems arming/disarming the door who must be advised and when? - ANSWERS-
CSM on the callback or as soon as the problem becomes apparent.
When does the Sterile Flight Deck Safety Related Only communication period begin and end on
Takeoff? - ANSWERS-Last door closed until Takoff roll commences/NO CONTACT/ Gear up until
Seatbelt sign extinguished.
Procedures Revision Questions and
Answers5
If there is smoke in the cabin, can the cabin crew contact the flight crew via the interphone after
the final door is closed? - ANSWERS-Yes. It is safety related contact with the flight crew, from
last door closed until takeoff roll commences.
Can group 2 or 3 PEDs be used when the aircraft is at standoff (stairs)? - ANSWERS-No
Can a pax requiring an INF/Extension Seatbelt be positioned in an Emergency Exit row? -
ANSWERS-No
Can a person enter an aircraft while in a state of intoxication? - ANSWERS-NO. According to
regulation CAR256. Crew may refuse service to disruptive pax and prohibit the consumption of
alcohol brought onboard the aircraft.
If a crew member is not onboard due to boarding duties, can another crew member be
delegated the responsibility of briefing a disabled pax? - ANSWERS-YES. The crew member must
be advised of any specific requirements of the pax and informed that the briefing has been
completed.
Can passengers use mobile phones when boarding at standoff? - ANSWERS-No
When can hand held PEDs be operated after landing? - ANSWERS-When the aircraft has vacated
the active runway, provided passengers will not be required to disembark via stairs.
, When does the sterile cabin commence and end for Cabin crew (Takeoff and Landing)? -
ANSWERS-Takeoff- begins after the cabin secure for Takeoff callback until the Seatbelt sign off. •
Landing- begins after the Seatbelt signs are illuminated until the aircraft stops at the terminal,
doors disarmed and seatbelts extinguished.
Following the Overwing Exit briefing, how do we confirm that pax are willing and able to
comply? - ANSWERS-Verbal confirmation must be received from each pax individually.
Name 2 examples of Group 4 PEDs (devices prohibited from use at all times) - ANSWERS-Radio
transmitters (walkie talkies) • Remote controlled toys and devices.
How long does the Cabin crew have to be seated when the Anticipated Turbulence PA 'All pax
and crew be seated and fasten seatbelts' is made? - ANSWERS-1 minute
Can laptop computers be stowed in seat pockets? - ANSWERS-No
Who must approve any door re-opening after the final door has been closed? - ANSWERS-Cpt
Can a musical instrument (e.g guitar in a soft carry case) exceeding 130cm linear be bought as
regular carry on baggage and be stowed in the OH locker or cupboard? - ANSWERS-No
Name 3 Group 1 PEDs (not restricted from use). - ANSWERS-Medical PEDS (e.g hearing aids,
medical implants,ventilators) • Electronic watches • Still Cameras • Pocket calculators
If there are problems arming/disarming the door who must be advised and when? - ANSWERS-
CSM on the callback or as soon as the problem becomes apparent.
When does the Sterile Flight Deck Safety Related Only communication period begin and end on
Takeoff? - ANSWERS-Last door closed until Takoff roll commences/NO CONTACT/ Gear up until
Seatbelt sign extinguished.
