Test Bank – Communication in Nursing (10th Edition, Julia Balzer Riley) – Chapters 1–30 Complete Assessment Material

TES T BANK
Communicatio n in Nursin g 10th Edition
By Julia Balze r Rile y Chapter s 1 to 30 Covered

, Table o‫ ڏ‬Contents
k k


Chapterk1:kResponsible,kAssertive,kCaringkCommunicationkinkNursingkChapt
erk2:kThekClient-
NursekRelationship:kAkHelpingkRelationshipkChapterk3:kSolvingkProblemskTo
gether
Chapterk4:kUnderstandingkEachkOther:kCommunicationkandkCulturekChapter
5:kDemonstratingkWarmth
k


Chapterk6:kShowingkRespectkCha
pterk7:kBeingkGenuinekChapterk8:
k BeingkEmpathetickChapterk9:kUsi
ngkSel‫ڏ‬-
DisclosurekChapterk10:kBeingkspe
ci‫ڏ‬ickChapterk11:kAskingkQuestion
skChapterk12:kExpressingkOpinion
skChapterk13:kUsingkHumor
Chapterk14:kEmbracingkthekSpiritualkJourneyko‫ڏ‬kHealthkCaring,kMeaningkMakingkChapterk1
5:kRequestingkSupport
Chapterk16:kOvercomingkEvaluationkAnxietykC
hapterk17:kWorkingkwithk‫מ‬eedbackkChapt
erk18:kUsingkRelaxationktechnique
Chapterk19:kIncorporatingkImagerykinkPro‫ڏ‬essionalkPracticekandkSel‫ڏ‬-
CarekChapterk20kIncorporatingkPositivekSel‫ڏ‬-Talk
Chapterk21:k LearningktokWorkkTogetherkinkGroups
Chapterk22:kThekChangingkWorldko‫ڏ‬kElectronickCommunicationkCha
pterk23:kLearningkCon‫ڏ‬rontationkskills
Chapterk24:kRe‫ڏ‬usingkUnreasonablekRequests
Chapterk25:kCommunicatingkAssertivelykandkResponsiblykwithkDistressedkClientskandkColleagueskCh
apterk26:kCommunicatingkAssertivelykandkResponsiblykwithkAggressivekClientskandkColleagueskChapt
erk27:kCommunicatingkAssertivelykandkResponsiblykwithkUnpopularkClients
Chapterk29:kCommunicatingkatkthekEnd-o‫ڏ‬-
Li‫ڏ‬ekChapterk30:kContinuingkthekCommitment

,Balzer Riley: Communication in Nursing, 10th Edition
k k k k k
k




Chapter 1: Responsible, Assertive, Caring Communication in Nursing
k k k k k k k




TestkBankkMultiplek

Choice


1. Whichk statementk describesk thek a‫ڏڏ‬ectivek aspectk o‫ڏ‬k learningk e‫ڏڏ‬ectivek
communicationkstrategies?

a. ͞dŚĞknursekshouldkusekclear,kdirectkstatementskusingkobjectivekǁŽƌĚƐ͘͟
b. ͞dŚĞknursekuseskbodyklanguagekthatkiskcongruentkwithkthekverbalkŵĞƐƐĂŐĞ͘͟
c. ͞dŚĞknursekbelieveskthatkpositivekcommunicationkstrategieskbuildkcon‫ڏ‬ŝĚĞŶĐĞ͘͟
d. ͞dŚĞknursekpracticeskassertivekandkresponsiblekcommunicationkƐƚƌĂƚĞŐŝĞƐ͘͟

ANS:C
Learningkinvolveskthreekdomains:kthekcognitivekaspectsk(understandingkandkmeaning),ka‫ڏڏ‬e
ctivek aspectsk (‫ڏ‬eelings,k values,k andk attitudes),k andk psychomotork aspectsk (physicalkcapa
bility).Learningkbasickcommunicationkskillskinvolveskthekcognitivekdomain;kbuildingkcon‫ڏ‬iden
cekthroughkakbelie‫ڏ‬kinkthekvaluekandkimpactko‫ڏ‬kpositivekcommunicationkisktheka‫ڏڏ‬ectivekdom
ain;kandkputtingkskillskintokactionkiskthekpsychomotorkdomain.DI‫מ‬:kComprehensionkRE‫מ‬:kp.k1
3kTOP:kIntegratedkProcess:k Communicationk andkDocumentationkMSC:kPsychosocialkIntegr
ity


2. Theknursekmanagerkasksktheksta‫ڏڏ‬knursektokworkkankextrakshi‫ڏ‬t.kWhichkresponsekbykt
heksta‫ڏڏ‬knursekiskassertivekandkbasedkonkrationalkbelie‫ڏ‬s?

a. ͞/kĚŽŶ͛ƚkwantkyoukupset,ksokIkwillkworkkĞdžƚƌĂ͘͟
b. ͞tŚLJkdokIkalwayskhavektokcoverkextrakshi‫ڏ‬ƚƐ͍͟
c. ͞/kamknotkablektokworkkankextrakshi‫ڏ‬ƚ͘͟
d. ͞/‫ڏ‬kyoukĐĂŶ͛ƚk‫ڏ‬indkanyonekelse,kIkwillkdokŝƚ͘͟

ANS:C
Theksta‫ڏڏ‬knursekmaykturnkdownkevenkakreasonablekrequest;kankassertivekresponsekavoidskirr
ationalkbelie‫ڏ‬s.kIrrationalkbelie‫ڏ‬skoccurkaskakresultko‫ڏ‬kbeingkanxiouskaboutkassertivenesskork‫ڏ‬o
cusingkonkpossibleknegativekoutcomes.DI‫מ‬:kAnalysiskRE‫מ‬:kp.k8kTOP:kIntegratedkProcess:kCom
municationkandkDocumentationkMSC:kSa‫ڏ‬ekandkE‫ڏڏ‬ectivekCarekEnvironment:kManagementk
o‫ڏ‬kCare

, 3. Aknursekmanagerko‫ڏڏ‬erskaksta‫ڏڏ‬knursekakchoicekbetweenkworkingk8-kork12-
hourkshi‫ڏ‬ts.kWhichkstatement,ki‫ڏ‬kmadekbyktheksta‫ڏڏ‬knurse,kisknonassertivekandkmaykresult
kinkak‫ڏ‬rustratedkresponsek‫ڏ‬romktheknursekmanager?




a. ͞/kwantktokdecidekthekshi‫ڏ‬tsk‫ڏ‬orkallko‫ڏ‬kthekotherksta‫ڏڏ‬kŶƵƌƐĞƐ͘͟
b. ͞Žkwhateverkyoukwant.kItkĚŽĞƐŶ͛ƚkreallykmatterktokŵĞ͘͟
c. ͞dŚĂŶŬkyouk‫ڏ‬orko‫ڏڏ‬eringkmekakchoice.kIkpre‫ڏ‬erk12-hourkshi‫ڏ‬ƚƐ͘͟
d. ͞zŽƵkwillkneverkbekablektokgivekmekwhatkIkreallykwantktokǁŽƌŬ͘͟

ANS:B
Akstatementkthatkallowskothersktokmakekdecisionsk‫ڏ‬orkakpersonkiskankexampleko‫ڏ‬kaknonasserti
vekstyleko‫ڏ‬kcommunication;kthekresponseko‫ڏ‬kothersktokaknonassertivekstatementkmaykinclud
ekdisrespect,kguilt,kanger,kork‫ڏ‬rustration.kStatementskthatkmakekchoicesk‫ڏ‬orkotherskorkthatkar
ekaccusationskarekexamplesko‫ڏ‬kaggressivekstylesko‫ڏ‬kcommunication;kthekresponseko‫ڏ‬kotherskt
okankaggressivekstatementkmaykincludekhurt,kde‫ڏ‬ensiveness,korkhumiliation.kAkstatementkth
atkallowskmakingkŽŶĞ͛Ɛkownkdecisionskiskankexampleko‫ڏ‬kassertivekstyleko‫ڏ‬kcommunication;kth
ekresponseko‫ڏ‬kothersktokankassertivekstatementkmaykincludekmutualkrespect.DI‫מ‬:kAnalysiskRE
‫מ‬:kp.k7kTOP:kIntegratedkProcess:kCommunicationkandkDocumentationkMSC:kSa‫ڏ‬ekandkE‫ڏڏ‬ectiv
ekCarekEnvironment:kManagementko‫ڏ‬kCare


4. Theknursekiskprovidingkcarektokakpatientkwhokwaskadmittedkwithkheartk‫ڏ‬ailure.kThekp
atientkhasknotkbeenk‫ڏ‬ollowingkthekprescribedkdietkorktakingkthekprescribedkmedications.
kWhichktypeko‫ڏ‬kcommunicationkapproachkiskmostkimportantk‫ڏ‬orktheknursektokusekwithkth


iskpatientktok‫ڏ‬acilitatekakchangekinksel‫ڏ‬-carekbehavior?

a. Authoritative,khonest,kandkoutrightkcommunication
b. Assertive,kresponsible,kandkcaringkcommunication
c. Aggressive,ksympathetic,kandkrealistickcommunication
d. Positive,kexpert,kandk‫ڏ‬ocusedkcommunication

ANS:B
Communicationkmustkbektechnicallykresponsible,kassertive,kandkcaringktok‫ڏ‬acilitatekakchange
kinkbehavior.DI‫מ‬:kKnowledge/ComprehensionkRE‫מ‬:kp.k13kTOP:k IntegratedkProcess:kCommu


nicationkandkDocumentationkMSC:kPsychosocialkIntegrity


5. Whichk arek examplesk o‫ڏ‬k ak nursek whok isk communicatingk responsibly?k (Selectk allkth
atkapply)

a. Thek nursek usesk pro‫ڏ‬anityk tok respondk tok ak clientk whok isk intoxicatedk andk verballyka
busive.
b. Theknursekhelpskakclientktalkktok‫ڏ‬amilykmemberskaboutkdiscontinuingkc
hemotherapy.