HRB EXAM QUESTIONS WITH CORRECT ANSWERS

HRB EXAM QUESTIONS WITH CORRECT ANSWERS
// // // // //




Describe /
/the /


/purpose /


/of /


/the /


/CSO //- /


/CORRECT /


/ANSWERS(S)✔✔To /


/provide //help //& //inspire //confidence //in //our //clients //& //communities //everywhere.




Explain /
/the /


/CSO /


/structure, /


/our /


/teams /


/and /


/commonly /


/asked /


/questions? //- /


/CORRECT /


/ANSWERS(S)✔✔Care /


/to //provide //help //& //inspire //confidence; //serve //w/ //transparency; //win //by //making //it //easy.




Escalation /
/teams //- /


/CORRECT /


/ANSWERS(S)✔✔Escalations /


/agents //research //and //resolve //escalated //cases //submitted //by //Tier //1 //agents.

, People /
/Center //- /


/CORRECT //ANSWERS(S)✔✔provides //human //resource //support //to //H&R //Block //associates.




Emerald /
/Card /


/team /


/serves //- /


/CORRECT /


/ANSWERS(S)✔✔Emerald /


/card //clients; //merchants; //banks; //clients //w/ //financial //products; //anyone




A //digital //agent //- //CORRECT //ANSWERS(S)✔✔



A //client //relations/ //field //call //support //agent //- //CORRECT //ANSWERS(S)✔✔



5/
/steps /


/of /


/the /


/call /


/flow //- /


/CORRECT /


/ANSWERS(S)✔✔1. //Call/greeting- //(Thank //the //client //for //calling, //introduce //yourself, //& //offer


//to //help)




2. //Contact //Identification- //(Confirm //who's //calling)



3. /
/Issue /


/Identification- //


(/