Page 1 of 23
WGU D336 Business of IT EXAM 2026-2027 COMPLETE
QUESTIONS AND VERIFIED SOLUTIONS LATEST UPDATE
THIS YEAR
WGU D336 Business of IT
What is a service relationship in the context of IT service management?
A joint activity between a service provider and a service consumer to co-create value through
service provision and consumption
What is a service offering in the context of IT service management?
The details of a service's features, costs, and benefits designed to meet the specific needs of
service consumers
What is an example of service provision?
A software company providing ongoing updates and support for its products
What is an example of service consumption?
An individual subscribing to a cloud-based project management tool for team collaboration
What is an example of service relationship management within the Information Technology
Infrastructure Library (ITIL) framework?
,Page 2 of 23
Facilitating regular meetings between IT service providers and customers to discuss service
performance and improvement opportunities
Which dimension of service management focuses on a series of steps an organization
undertakes to create and deliver products to consumers?
Value streams and processes
Which of the following is one of the four dimensions of service management?
Partners and suppliers
What is the primary role of people in the "organizations and people" dimension of service
management?
To define service management policies and processes
Which dimension of service management focuses on the roles and responsibilities of
individuals within an organization?
Organizations and people
What is considered to be a result for a stakeholder enabled by one or more outputs,
according to ITIL?
Outcomes
Which concept includes the management of the customer's resources for a service?
, Page 3 of 23
Service consumption
A person who authorizes the budget for service consumption
Sponsor
The assurance that a product or service will meet agreed requirements
Warranty
The management of services to meet the needs of customers
Service management
Fit for purpose, the functionality offered by a product or service to meet a particular need
Utility
A means of delivering value to customers by facilitating outcomes customers want to achieve
Service
An individual who uses a service on a day-to-day basis
User
A person who defines the requirements for a service and takes responsibility for the
outcomes of service consumption
Customer
WGU D336 Business of IT EXAM 2026-2027 COMPLETE
QUESTIONS AND VERIFIED SOLUTIONS LATEST UPDATE
THIS YEAR
WGU D336 Business of IT
What is a service relationship in the context of IT service management?
A joint activity between a service provider and a service consumer to co-create value through
service provision and consumption
What is a service offering in the context of IT service management?
The details of a service's features, costs, and benefits designed to meet the specific needs of
service consumers
What is an example of service provision?
A software company providing ongoing updates and support for its products
What is an example of service consumption?
An individual subscribing to a cloud-based project management tool for team collaboration
What is an example of service relationship management within the Information Technology
Infrastructure Library (ITIL) framework?
,Page 2 of 23
Facilitating regular meetings between IT service providers and customers to discuss service
performance and improvement opportunities
Which dimension of service management focuses on a series of steps an organization
undertakes to create and deliver products to consumers?
Value streams and processes
Which of the following is one of the four dimensions of service management?
Partners and suppliers
What is the primary role of people in the "organizations and people" dimension of service
management?
To define service management policies and processes
Which dimension of service management focuses on the roles and responsibilities of
individuals within an organization?
Organizations and people
What is considered to be a result for a stakeholder enabled by one or more outputs,
according to ITIL?
Outcomes
Which concept includes the management of the customer's resources for a service?
, Page 3 of 23
Service consumption
A person who authorizes the budget for service consumption
Sponsor
The assurance that a product or service will meet agreed requirements
Warranty
The management of services to meet the needs of customers
Service management
Fit for purpose, the functionality offered by a product or service to meet a particular need
Utility
A means of delivering value to customers by facilitating outcomes customers want to achieve
Service
An individual who uses a service on a day-to-day basis
User
A person who defines the requirements for a service and takes responsibility for the
outcomes of service consumption
Customer
